Senior Manager, 24x7 DevOps & Customer Enablement

Reltio, Inc.

United States

Hybrid

USD 140,000 - 200,000

Full time

14 days+

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Job summary

Reltio, Inc. is seeking a Senior Manager – Customer Enablement & 24×7 DevOps Operations to lead a global organization responsible for Customer Enablement, DevOps Engineering, and 24×7 Cloud Operations.

This role provides technical and operational leadership for a 24×7 follow-the-sun DevOps team supporting Customer Enablement (CE), with a KPI-driven approach, rapid response, strong ownership, predictable execution, and continuous operational improvement.

Qualifications

12+ years in DevOps, SRE, Cloud Operations or Production Engineering.
5+ years leading engineering teams or managers.
Experience leading globally distributed 24×7 follow-the-sun DevOps and Customer Enablement operations.
Strong cloud experience (AWS, GCP, or Azure).
Expert in Kubernetes, IaC, CI/CD, GitOps, and automation.

Responsibilities

Lead 24×7 follow-the-sun operations, with on-call coverage and cross-region handoffs.
Own customer experience and operational excellence by defining and improving KPIs.
Define and execute the Customer Enablement strategy and go-live governance.
Lead major customer-impacting incidents with cross-functional coordination.
Drive automation and AI-powered self-service to reduce manual work.
Establish engineering standards and governance for Incidents, Changes, RCA.
Lead Customer Enablement operations including onboarding, readiness, go-live governance, and DOHD support.
Build cross-functional partnerships with Engineering, Product, Customer Enablement, Support, and Cloud Platform.
Drive automation and engineering productivity through IaC, AI-assisted operations, and self-service.