Senior Customer Success Manager, Data Platform

Socket.dev; Carterville (IL); On-site; USD 121,000 - 240,000; Full time

Job summary

Reltio is seeking a Customer Success Manager (CSM) to drive customer adoption, mitigate risk, and provide leadership throughout the post-sale relationship. You will serve as the primary post-implementation contact, leveraging product knowledge and industry insight to enable customers to realize value from Reltio’s data-centric platform.

You will build strong executive relationships, develop strategic success plans, and collaborate with sales and marketing to maximize adoption and renewal

Qualifications

• Bachelor's degree or equivalent experience; relevant CS/CSM background is a plus.
• Minimum 5 years in technical CSM, technical account management or success architecture in enterprise software.
• Deep knowledge of cloud software solutions, data governance, data quality and analytics concepts.
• Ability to build trust with customers and articulate business value.
• Strong presentation and written communication skills with senior executives.

Responsibilities

• Account management for large enterprise customers to drive retention, adoption and growth.
• Identify adoption opportunities and retention risks; align internal teams around customer success.
• Develop strategic success plans aligned with customers' goals.
• Document success plans and guide the customer journey with a consultative approach.
• Maintain trusted advisor relationships with sponsors to align with business cases.
• Track milestones and provide visibility to executive sponsors.
• Promote current products and identify upsell opportunities.
• Demonstrate features to achieve business results and ROI.
• Capture data to measure adoption, ROI, and risk; drive data-driven decisions.

Skills

Customer success mgmt

Enterprise software

Cloud data governance

Relationship building

Executive communication

Education

Bachelor's degree or equivalent experience

Job description

Reltio is seeking a Customer Success Manager (CSM) to drive customer adoption, mitigate risk, and provide leadership throughout the post-sale relationship. You will serve as the primary post-implementation contact, leveraging product knowledge and industry insight to enable customers to realize value from Reltio’s data-centric platform.

You will build strong executive relationships, develop strategic success plans, and collaborate with sales and marketing to maximize adoption and renewal