Cloud Data Engineer - Expert Customer Support

Reltio; Tate Township (OH); On-site; USD 61,000 - 138,000; Full time

Job summary

Reltio, an SAP Company, is seeking an Associate Customer Engineer to deliver expert technical support to high-value customers and mentor junior engineers. You will resolve complex issues and proactively ensure system health across a scalable SaaS platform.

The role involves serving as a subject matter expert, collaborating with engineering, product, and support teams, and participating in rapid response efforts to drive customer satisfaction and product improvement.

Qualifications

• Bachelor's degree in Computer Science or equivalent field of study.
• Programming (Python, Java) and solid understanding of cloud technologies.
• Have completed two or more Internships during the undergraduate or graduate studies.
• Motivated to learn and adopt new technologies demonstrated by having taken certifications.
• Troubleshooting and debugging skills demonstrated by curiosity in determining solutions and workarounds for problems in hand.
• Problem solving and analytical skills.

Responsibilities

• Handle highly complex technical problems for our customers that include technical configuration, workflow compilation, lambda code debug, integration and JSON knowledge. Primarily aligned for concierge and premier success plans customers.
• Resolve customer technical issues through diligent research, reproduction, and troubleshooting.
• Provide alternate solutions and exercise independent judgment in developing methods, techniques, and evaluation criteria that lead to prompt resolution of issues.
• Provide high-quality customer engineering assistance that results in high customer satisfaction.
• Serve as a subject matter expert in multiple product features for supporting, enhancing, and fixing solutions that support a rapidly growing business at a massive scale.
• Attend meetings with clients to analyze, troubleshoot, and diagnose problems.

Skills

Programming (Python, Java)

Troubleshooting & debugging

Problem solving

Learning mindset

Education

Bachelor's degree in Computer Science or equivalent

Tools

NoSQL databases (Cassandra, Elastic Search, DynamoDB)

Job description

Reltio, an SAP Company, is seeking an Associate Customer Engineer to deliver expert technical support to high-value customers and mentor junior engineers. You will resolve complex issues and proactively ensure system health across a scalable SaaS platform.

The role involves serving as a subject matter expert, collaborating with engineering, product, and support teams, and participating in rapid response efforts to drive customer satisfaction and product improvement.