Senior Managed Services Technician - IT Support Expert

Lionbridge Technologies, Inc.; Corvallis (OR); On-site; USD 60,000 - 80,000; Full time

Job summary

Lionbridge Technologies, Inc. is seeking a skilled Managed Services Technician 3 to join our team. The role focuses on providing technical support to clients, troubleshooting issues, and ensuring delivery of high-quality managed services with strong customer service focus.

The ideal candidate has a solid technical background, good problem-solving and communication skills, and at least 3 years in IT support, including 1 year in a managed services environment.

Qualifications

• High school diploma or GED or equivalent.
• Certifications such as CompTIA A+, Network+, or Security+ are a plus.
• 3+ years of IT support experience, with 1+ year in a managed services environment.
• Strong technical skills in relevant technologies.
• Good problem-solving skills.
• Good communication and interpersonal skills.
• Strong grasp of the MS Office suite (Word, Excel, OneNote, Outlook).

Responsibilities

• Provide technical support to clients, resolving issues in a timely and effective manner.
• Troubleshoot and diagnose technical problems using various tools and techniques.
• Escalate unresolved issues to senior technicians or vendor support.
• Monitor system performance and identify potential problems.
• Implement solutions to prevent future technical issues.
• Develop and maintain technical documentation.

Skills

Problem solving

Communication

Interpersonal skills

Education

High School Diploma/GED

Colleges/Certs in IT (A+, Network+, Security+)

Tools

MS Office Suite

Job description

Lionbridge Technologies, Inc. is seeking a skilled Managed Services Technician 3 to join our team. The role focuses on providing technical support to clients, troubleshooting issues, and ensuring delivery of high-quality managed services with strong customer service focus.

The ideal candidate has a solid technical background, good problem-solving and communication skills, and at least 3 years in IT support, including 1 year in a managed services environment.