Senior IT Support Technician — Managed Services

Lionbridge Technologies; Corvallis (OR); On-site; USD 65,000 - 85,000; Full time

Job summary

Lionbridge seeks a skilled Managed Services Technician 3 to join our experienced team in Corvallis, OR. You will provide client tech support, troubleshoot issues, and help ensure high-quality managed services delivery.

The role requires a solid technical background, problem-solving skills, and a commitment to excellent customer service. You will work with senior staff to escalate problems and document solutions.

Qualifications

• 3+ years of experience in IT support, with 1+ years in a managed services environment.
• High school diploma, GED, or equivalent.
• Technical certifications such as CompTIA A+, Network+, or Security+ are a plus.
• Strong technical skills in relevant technologies.
• Good problem-solving skills.

Responsibilities

• Provide technical support to clients, resolving issues in a timely and effective manner.
• Troubleshoot and diagnose technical problems using a variety of tools and techniques.
• Escalate unresolved issues to senior technicians or vendor support.
• Monitor system performance and identify potential problems.
• Implement solutions to prevent future technical issues.
• Develop and maintain technical documentation.

Skills

IT support experience

Customer service

Education

High school diploma / GED

CompTIA A+ / Network+ / Security+

Job description

Lionbridge seeks a skilled Managed Services Technician 3 to join our experienced team in Corvallis, OR. You will provide client tech support, troubleshoot issues, and help ensure high-quality managed services delivery.

The role requires a solid technical background, problem-solving skills, and a commitment to excellent customer service. You will work with senior staff to escalate problems and document solutions.