Senior Maintenance & Service Manager - Lead & Improve

smcinternalcareers; Laurel (MD); On-site; USD 70,000 - 110,000; Full time

Job summary

smcinternalcareers is seeking a Service Manager to lead a maintenance and service team within a community setting. The role involves hands-on troubleshooting across HVAC, electrical, plumbing, carpentry, drywall, and related trades, while ensuring compliance with internal standards and laws.

You will hire, train, coach, and motivate staff, oversee daily operations, manage contracts, and maintain accurate maintenance logs.

Qualifications

• Experience leading a service or maintenance team in a community or property management setting.
• Strong communication and client-facing skills required.
• Ability to manage budgets, schedules, and contractor relationships.
• Knowledge of applicable laws and internal policies.
• Proven ability to document processes and maintain logs.

Responsibilities

• Hire, train, coach, and manage a service team.
• Ensure compliance with policies, procedures, and quality standards.
• Monitor daily activities for service quality and logs accuracy.
• Schedule and document regular team meetings and contracts.
• Provide high level service to customers and team members.
• Assist in budgeting and community planning as needed.

Skills

Team leadership

Customer service

Communication

Organizational skills

Contract knowledge

MS Word/Excel

Yardi software

Education

M-II level training

Tools

Yardi software

Microsoft Word

Microsoft Excel

Job description

smcinternalcareers is seeking a Service Manager to lead a maintenance and service team within a community setting. The role involves hands-on troubleshooting across HVAC, electrical, plumbing, carpentry, drywall, and related trades, while ensuring compliance with internal standards and laws.

You will hire, train, coach, and motivate staff, oversee daily operations, manage contracts, and maintain accurate maintenance logs.