Senior Mainframe Technical Support Engineer

Broadcom; Plano (TX); On-site; USD 88,000 - 141,000; Full time

Benefits offered by this job

Medical, dental and vision

401(K) matching

Employee Stock Purchase Program

Job summary

Broadcom is seeking a Technical Support Engineer in Plano, TX to deliver omni-channel support for complex questions across mainframe software products. You will help customers achieve outcomes by applying empathy, expertise, and speed, while expanding knowledge within the team.

The role emphasizes problem solving, collaboration, and a strong focus on customer success, with on-site responsibilities and opportunities for growth within Broadcom’s Mainframe Software Division.

Qualifications

• Proven customer service skills.
• Strong written and verbal communication.
• Experience with Broadcom/Mainframe products is a plus.

Responsibilities

• Provide omni-channel support for complex questions for Broadcom product suites.
• Lead knowledge sharing and training within the team.
• Serve as SME for selected product components and customer engagements.
• Collaborate with Support Delivery Management and Engineering to prioritize defects.
• Promote self-service and customer collaboration via Broadcom forums and communities.

Skills

Customer service

Communication

Technical leadership

z/OS Unix SMP/E

Education

Bachelor's degree

Master's degree

Job description

Broadcom is seeking a Technical Support Engineer in Plano, TX to deliver omni-channel support for complex questions across mainframe software products. You will help customers achieve outcomes by applying empathy, expertise, and speed, while expanding knowledge within the team.

The role emphasizes problem solving, collaboration, and a strong focus on customer success, with on-site responsibilities and opportunities for growth within Broadcom’s Mainframe Software Division.