Endevor Mainframe Support Engineer — Expert Troubleshooter

Broadcom Inc.; Illinois; On-site; USD 59,000 - 74,700; Full time

Benefits offered by this job

Medical, dental, and vision plans

401(K) with company matching

Employee Stock Purchase Program (ESPP)

Job summary

Broadcom Inc. is looking for a Professional Staff member to provide mainframe technical support for the Endevor product. This role requires strong customer service skills and the ability to adapt to changing products and environments.

Responsibilities include assisting customers with complex inquiries, mentoring team members, and leading projects to enhance customer experience. A Bachelor's degree in Computer Science or related field is required, along with a collaborative and customer-focused mindset.

Qualifications

• Bachelor's degree or equivalent education and 0-2+ years of experience.
• Customer service-oriented with strong communication skills.
• Demonstrate technical and team leadership capabilities.

Responsibilities

• Provide mainframe technical support for Endevor product.
• Act as Designated Support Engineer for specific products/customers.
• Identify customer training needs and collaborate with the team.

Skills

Customer service skills

Strong communication skills

Technical leadership skills

Education

Bachelor's Degree in Computer Science or related discipline

Tools

Broadcom Products Knowledge

Oracle

Unix

Job description

Broadcom Inc. is looking for a Professional Staff member to provide mainframe technical support for the Endevor product. This role requires strong customer service skills and the ability to adapt to changing products and environments.

Responsibilities include assisting customers with complex inquiries, mentoring team members, and leading projects to enhance customer experience. A Bachelor's degree in Computer Science or related field is required, along with a collaborative and customer-focused mindset.