Senior Mainframe Technical Support Engineer — Customer Success

MainframeMaster; Plano (TX); On-site; USD 88,300 - 141,300; Full time

Benefits offered by this job

Medical, dental, and vision plans

401(K) participation with company matching

Employee Stock Purchase Program

Paid holidays and vacation time

Job summary

MainframeMaster is seeking a Technical Support Engineer in Plano, TX, responsible for providing complex support to ensure all customer business outcomes are met. The ideal candidate will have over 8 years of experience in a Mainframe environment, showcasing expertise in both customer service and technical problem-solving.

This role offers a competitive salary ranging from $88,300 to $141,300 along with additional benefits like medical coverage and a 401(K) plan. Join us to make a significant impact on our customers' success!

Qualifications

• 8+ years of related professional experience in Mainframe environments.
• Demonstrated proficiency with Broadcom or comparable solutions.
• Experience in Software Support or Systems Programming.

Responsibilities

• Provide omni-channel support for complex product questions.
• Assist customers in achieving business outcomes via technical expertise.
• Act as subject matter expert on specific products.

Skills

Customer Service

Strong Communication Skills

Technical Leadership

Problem Solving

Active Listening

Education

Bachelor's Degree

8+ years of experience

Tools

z/OS

Unix

ACF2

SMP/E

DB2

Job description

MainframeMaster is seeking a Technical Support Engineer in Plano, TX, responsible for providing complex support to ensure all customer business outcomes are met. The ideal candidate will have over 8 years of experience in a Mainframe environment, showcasing expertise in both customer service and technical problem-solving.

This role offers a competitive salary ranging from $88,300 to $141,300 along with additional benefits like medical coverage and a 401(K) plan. Join us to make a significant impact on our customers' success!