Senior Mainframe Systems Programmer - CICS

MainframeMaster; Northern (KY); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Ensono is seeking a skilled mainframe support professional focused on CICS TS and related OEM software products. The role involves delivering premium software support and services to Ensono's mainframe clients, resolving issues quickly, and coordinating with cross-functional teams on migrations and upgrades.

Responsibilities include handling CSOs, providing primary problem support, and ensuring adherence to ITSM change control and best practices.

Qualifications

• Experience with CICS TS and related OEM software products.
• Ability to provide 24x7 support across multiple time zones.
• Familiarity with ITSM change control procedures and standard operating practices.

Responsibilities

• Fulfill customer service orders (CSOs) for mainframe z/OS customers in relation to CICS TS and OEM products.
• Provide primary support for reported problems related to CICS TS and OEM software products.
• Provide support on a 24 x 7 x 365 basis across multiple time zones.

Skills

CICS TS

Customer support

Mainframe z/OS

Tools

z/OS

CICS TS

OEM software

Job description

Position Summary

Provide premium software support and services to Ensono mainframe clients as they relate to CICS.

Key Areas of Focus for this Role

• Fulfill customer service orders (CSOs) for mainframe z/OS customers in a timely manner as they pertain to CICS TS and related OEM software products.
• Provide primary support for reported problems related to CICS TS and related OEM software products.
• Provide support on 24 x 7 x 365 basis and in multiple time zones.
• Follow procedures for installing OEM software products efficiently and according to best practices and Ensono standards (for productivity/scalability purposes).
• Work with members of other functional towers in preparing customer partitions for regular (approximately once per year) operating system upgrade process via a checklist of proactive actions.
• Provide key support for customer migration services (new customer transitions) as they pertain to CICS TS and related OEM software products.
• Assist the assigned project manager in the migration of newly acquired customers such that all technical hurdles are addressed in a timely manner and do not impede the expected progress of the transition nor the targeted migration date.
• In joint cooperation with the Disaster Recovery Services, successfully execute tasks associated with any given customer’s disaster recovery plans.
• Adhere to a schedule that efficiently manages resources and allows timely implementations.
• Follow ITSM change control procedures g:
• Implementing vendor product specific corrections (“fixes”) and
• Upgrading, maintaining, enhancing or providing new options to applicable z/OS products within any given customer
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