Mainframe Systems Programmer - CICS

MainframeMaster; Northern (KY); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Ensono is seeking a dedicated mainframe support specialist to deliver premium services for CICS TS on z/OS. You will handle CSOs, provide primary problem resolution, and ensure rapid response across time zones.

The role requires involvement in migrations, disaster recovery coordination, and adherence to ITSM change controls to maintain system stability and performance.

Qualifications

• Experience providing support for IBM CICS TS on z/OS environments.
• Ability to operate across multiple time zones and shift coverage.
• Strong customer-focused problem solving and incident handling.

Responsibilities

• Fulfill customer service orders (CSOs) for mainframe z/OS customers related to CICS TS and OEM software.
• Provide primary support for reported problems related to CICS TS and related OEM software.
• Provide 24x7x365 support and coordinate across time zones.
• Follow procedures for installing OEM software products efficiently per Ensono standards.
• Assist migration efforts for new customer transitions involving CICS TS.
• Support disaster recovery planning and execution with Disaster Recovery Services.
• Adhere to ITSM change control procedures and implement fixes or upgrades as needed.

Skills

Mainframe

CICS TS

Customer support

Troubleshooting

Job description

Position Summary

Provide premium software support and services to Ensono mainframe clients as they relate to CICS.

Key Areas of Focus for this Role

• Fulfill customer service orders (CSOs) for mainframe z/OS customers in a timely manner as they pertain to CICS TS and related OEM software products.
• Provide primary support for reported problems related to CICS TS and related OEM software products.
• Provide support on 24 x 7 x 365 basis and in multiple time zones.
• Follow procedures for installing OEM software products efficiently and according to best practices and Ensono standards (for productivity/scalability purposes).
• Work with members of other functional towers in preparing customer partitions for regular (approximately once per year) operating system upgrade process via a checklist of proactive actions.
• Provide key support for customer migration services (new customer transitions) as they pertain to CICS TS and related OEM software products.
• Assist the assigned project manager in the migration of newly acquired customers such that all technical hurdles are addressed in a timely manner and do not impede the expected progress of the transition nor the targeted migration date.
• In joint cooperation with the Disaster Recovery Services, successfully execute tasks associated with any given customer’s disaster recovery plans.
• Adhere to a schedule that efficiently manages resources and allows timely implementations.
• Follow ITSM change control procedures g:
• Implementing vendor product specific corrections (“fixes”) and
• Upgrading, maintaining, enhancing or providing new options to applicable z/OS products within any given customer
• undefined