Senior Luxury VM Content & Training Lead

LVMH Group; New York (NY); On-site; USD 110,000 - 150,000; Full time

Job summary

Tiffany & Co. in New York seeks a Senior Specialist Content Innovation & Training to define global visual merchandising guidelines, content strategy, and training programs that ensure consistent, high-luxury execution across all retail environments.

This role partners with VM Styling and design teams, leads cross-functional collaborations with marketing, and manages external agencies to develop visual guidelines, training materials, and learning experiences that elevate brand storytelling and

Qualifications

• 5+ years of experience in visual merchandising, luxury retail, brand education, or creative content roles.
• Strong expertise in luxury visual standards and high-end retail environments.
• Proven experience creating visual guidelines, training content, and learning frameworks.
• Excellent visual, written, and verbal communication skills.
• Strong project management and stakeholder alignment abilities.

Responsibilities

• Own the creation, evolution, and governance of global visual merchandising guidelines for jewelry, watches and lifestyle collections ensuring consistency across all store formats and regions
• Translate brand DNA, product marketing strategy and commercial goals into clear visual rules and principles
• Define standards for product presentation, fixture usage, zoning, storytelling, and spatial hierarchy in partnership with the styling team
• Design and deliver structured training programs for VM teams, including onboarding and seasonal launches
• Facilitate workshops and learning experiences that balance creative inspiration with operational excellence
• Create scalable training tools that support global teams while allowing for regional nuance
• Act as a strategic partner to VM Styling and design teams
• Lead cross-functional collaboration to ensure VM content aligns with marketing campaigns and brand initiatives
• Manage external agencies or creative partners for content development when required
• Proactively research design trends of luxury retail, visual storytelling, and learning to be communicated and presented to influence and inform the advancement of retail environments
• Handle and process product requests supporting Global CVM initiatives
• Maintain accurate inventory and reporting of products allocated to the Product Presentation team

Skills

Visual merchandising

Luxury retail

Brand education

Content creation

Communication

Project management

Job description

Tiffany & Co. in New York seeks a Senior Specialist Content Innovation & Training to define global visual merchandising guidelines, content strategy, and training programs that ensure consistent, high-luxury execution across all retail environments.

This role partners with VM Styling and design teams, leads cross-functional collaborations with marketing, and manages external agencies to develop visual guidelines, training materials, and learning experiences that elevate brand storytelling and