Tiffany & Co. Senior Specialist, Content Innovation & Training

Tiffany & Co.; New York (NY); On-site; USD 110,000 - 160,000; Full time

Job summary

Tiffany & Co. Senior Specialist Content Innovation & Training shapes how the brand's visual merchandising vision is communicated and implemented across all retail environments, ensuring consistent, high-luxury execution globally.

The role creates visual guidelines, content strategy, and training programs that ensure consistent, high-luxury execution. You will collaborate across VM, design, and marketing teams to elevate in-store storytelling and product presentation.

Qualifications

• 5+ years of experience in visual merchandising, luxury retail, brand education, or creative content roles.
• Strong expertise in luxury visual standards and high-end retail environments.
• Proven experience creating visual guidelines, training content, and learning frameworks.
• Excellent visual, written, and verbal communication skills.
• Strong project management and stakeholder alignment abilities.
• Experience with Adobe Creative Suite, including Photoshop.

Responsibilities

• Own the creation, evolution, and governance of global visual merchandising guidelines across jewelry, watches, and lifestyle collections.
• Translate brand DNA and commercial goals into clear visual rules and principles.
• Design and deliver structured training programs for VM teams, including onboarding and seasonal launches.
• Lead cross-functional collaboration to align VM content with campaigns and initiatives.
• Manage external partners for content development and research luxury retail trends.

Skills

Visual Merchandising

Brand Education

Content Creation

Training Design

Project Management

Stakeholder Alignment

Communication

Tools

Adobe Creative Suite

Photoshop

Job description

Position Overview:

The Senior Specialist Content Innovation & Training shapes how the brand's visual merchandising vision is communicated and implemented across all retail environments. The role creates visual guidelines, content strategy, and training programs that ensure consistent, high-luxury execution globally.

Key Accountabilities:

Visual Guidelines and Brand Standards

• Own the creation, evolution, and governance of global visual merchandising guidelines for jewelry, watches and lifestyle collections ensuring consistency across all store formats and regions
• Translate brand DNA, product marketing strategy and commercial goals into clear visual rules and principles
• Define standards for product presentation, fixture usage, zoning, storytelling, and spatial hierarchy in partnership with the styling team

Training

• Design and deliver structured training programs for VM teams, including onboarding and seasonal launches
• Facilitate workshops and learning experiences that balance creative inspiration with operational excellence
• Create scalable training tools that support global teams while allowing for regional nuance

Collaboration, Innovation, and Leadership

• Act as a strategic partner to VM Styling and design teams
• Lead cross-functional collaboration to ensure VM content aligns with marketing campaigns and brand initiatives
• Manage external agencies or creative partners for content development when required
• Proactively research design trends of luxury retail, visual storytelling, and learning to be communicated and presented to influence and inform the advancement of retail environments

Luxury Products Handling

• Handle and process product requests supporting Global CVM initiatives
• Maintain accurate inventory and reporting of products allocated to the Product Presentation team

Required Qualifications:

• 5+ years of experience in visual merchandising, luxury retail, brand education, or creative content roles
• Strong expertise in luxury visual standards and high-end retail environments
• Proven experience creating visual guidelines, training content, and learning frameworks
• Excellent visual, written, and verbal communication skills
• Strong project management and stakeholder alignment abilities
• Adobe Creative Suite, Photoshop

Preferred Qualifications:

• Detail-oriented with an uncompromising eye for quality and consistency
• Strategic thinker with strong hands-on execution skills
• Natural educator and storyteller who can translate complexity into clarity
• Collaborative, influential, and comfortable operating across global teams