Senior Luxury Travel Sales Leader – NYC

Flight Centre Travel Group; New York (NY); Vor Ort; USD 90.000 - 120.000; Vollzeit

Benefits dieser Stelle

Reward & Recognition

Travel perks/discounts

Health & Wellness Programs

401k program

Tuition Reimbursement Program

Career growth opportunities

Diversity & Inclusion initiatives

Zusammenfassung

Scott Dunn, part of Flight Centre Travel Group, is seeking a Sales Team Manager in New York to lead a regional luxury travel sales team, combining high‑performing hands‑on selling with people leadership to drive revenue growth and outstanding member experiences.

You will coach, mentor, and manage performance, monitor KPIs, collaborate with Destination Managers on margins and product strategy, and foster a culture of service excellence, continuous improvement, and accountability across the team.

Qualifikationen

• Proven track record of strong sales and service performance within luxury travel.
• Experience selling tailor-made travel and/or destination-specific travel expertise preferred.
• Demonstrated interest in leadership and people development.
• Ability to coach, mentor, and positively influence team performance.
• Previous people management experience preferred but not essential.
• Strong analytical skills with the ability to interpret data and drive action.
• Commercial awareness and experience operating within margin guidelines.
• Ability to thrive in a fast-paced, dynamic environment.

Aufgaben

• Deliver an exceptional member sales journey from initial enquiry through travel and post-travel follow-up
• Lead by example through strong personal sales performance and outstanding service delivery
• Develop, motivate, and empower a high-performing sales and support team
• Provide coaching, mentoring, and constructive feedback through regular performance conversations and one‑on‑ones
• Foster a collaborative, accountable, and results‑driven team culture
• Communicate clear expectations regarding sales performance, service standards, and operational delivery
• Coach team members to maintain healthy pipelines, improve conversion rates, and exceed revenue targets
• Monitor and manage team KPIs, including conversion, gross profit, pipeline health, and service metrics
• Identify performance barriers and implement solutions or escalates where appropriate
• Maintain exceptional standards of member experience, professionalism, and accuracy
• Oversee assistant team delivery of concierge support, booking administration, documentation, payment collection, and departure confirmations
• Ensure compliance with operational processes, systems, and best practices
• Manage team resourcing, including holiday planning, rota management, and capacity forecasting
• Collaborate with Destination Managers and Product teams to support preferred supplier strategies and margin optimization
• Support commercial initiatives that drive revenue growth, membership acquisition, and performance improvements
• Contribute to trading decisions, product development, and broader business strategy
• Maintain accurate reporting on sales performance, pipeline health, and member feedback
• Coordinate and manage FAM trips, ensuring all guidelines and follow-up requirements are completed

Kenntnisse

Luxury travel sales

Leadership

Coaching

People development

Sales performance

Analytical skills

Communication skills

Decision making

Jobbeschreibung

Scott Dunn, part of Flight Centre Travel Group, is seeking a Sales Team Manager in New York to lead a regional luxury travel sales team, combining high‑performing hands‑on selling with people leadership to drive revenue growth and outstanding member experiences.

You will coach, mentor, and manage performance, monitor KPIs, collaborate with Destination Managers on margins and product strategy, and foster a culture of service excellence, continuous improvement, and accountability across the team.