Senior Luxury Reservations Specialist

Abode, LLC; Park City (UT); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Supplemental insurance

401(k) matching

Paid time off

Mental health days

Wellness programs

Flexible schedule

Job summary

Abode Luxury Rentals is seeking a Senior Sales Specialist to join our collaborative reservations team. You will convert inquiries into bookings across Park City, Jackson Hole, and Sun Valley, matching guests to ideal luxury properties and building lasting relationships with travel advisors.

You should have 3+ years in luxury vacation rentals or hospitality sales, with a proven track record of closing bookings, strong follow-up, and excellent communication. Weekend availability is expected.

Qualifications

• 3+ years of reservations or sales experience in vacation rentals or luxury hospitality.
• A track record of closing bookings, with strong follow-up discipline.
• Comfort with administrative work such as CRM upkeep, payment follow-up, and keeping records accurate.
• Excellent written and verbal communication, with a polished, warm style suited to luxury guests.
• A team-first attitude: reliable, collaborative, and willing to pitch in wherever the team needs it.
• Weekend and holiday availability.

Responsibilities

• Respond quickly to inquiries and guide guests and travel advisors from first contact to booked reservation by phone, email, and text.
• Match guests to the right property based on travel dates, group needs, budget, and the experience they want.
• Follow up on current leads and close the bookings that need a second or third touch.
• Reach out to past guests and lost leads to drive repeat and direct bookings.
• Build lasting relationships with travel advisors and referral partners.
• Confirm guest details, manage payments, and keep reservations accurate and current.
• Communicate proactively with guests about property details and updates before arrival.
• Handle service questions professionally and know when to bring in a teammate.
• Keep leads, notes, and follow-ups current in our CRM and reservation system.
• Help build and refine outreach lists and segment guests by stay history and interests.
• Contribute to sales reporting, and flag patterns you see in inquiries, pricing feedback, and booking trends.
• Work as one team with the sales and reservations group, sharing inquiries, covering for each other during time off, and keeping everyone informed.
• Partner with owner relations, operations, concierge, and finance to keep the guest journey seamless.
• Share ideas for improving how we sell and how we work.

Skills

Reservations sales

Luxury hospitality

CRM upkeep

Communication

Teamwork

Weekends/holidays

Tools

Guesty

SendSquared

Job description

Abode Luxury Rentals is seeking a Senior Sales Specialist to join our collaborative reservations team. You will convert inquiries into bookings across Park City, Jackson Hole, and Sun Valley, matching guests to ideal luxury properties and building lasting relationships with travel advisors.

You should have 3+ years in luxury vacation rentals or hospitality sales, with a proven track record of closing bookings, strong follow-up, and excellent communication. Weekend availability is expected.