Senior Sales Specialist

Abode, LLC; Park City (UT); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Supplemental insurance

401(k) matching

Paid time off

Mental health days

Wellness programs

Flexible schedule

Job summary

Abode Luxury Rentals is seeking a Senior Sales Specialist to join our collaborative reservations team. You will convert inquiries into bookings across Park City, Jackson Hole, and Sun Valley, matching guests to ideal luxury properties and building lasting relationships with travel advisors.

You should have 3+ years in luxury vacation rentals or hospitality sales, with a proven track record of closing bookings, strong follow-up, and excellent communication. Weekend availability is expected.

Qualifications

• 3+ years of reservations or sales experience in vacation rentals or luxury hospitality.
• A track record of closing bookings, with strong follow-up discipline.
• Comfort with administrative work such as CRM upkeep, payment follow-up, and keeping records accurate.
• Excellent written and verbal communication, with a polished, warm style suited to luxury guests.
• A team-first attitude: reliable, collaborative, and willing to pitch in wherever the team needs it.
• Weekend and holiday availability.

Responsibilities

• Respond quickly to inquiries and guide guests and travel advisors from first contact to booked reservation by phone, email, and text.
• Match guests to the right property based on travel dates, group needs, budget, and the experience they want.
• Follow up on current leads and close the bookings that need a second or third touch.
• Reach out to past guests and lost leads to drive repeat and direct bookings.
• Build lasting relationships with travel advisors and referral partners.
• Confirm guest details, manage payments, and keep reservations accurate and current.
• Communicate proactively with guests about property details and updates before arrival.
• Handle service questions professionally and know when to bring in a teammate.
• Keep leads, notes, and follow-ups current in our CRM and reservation system.
• Help build and refine outreach lists and segment guests by stay history and interests.
• Contribute to sales reporting, and flag patterns you see in inquiries, pricing feedback, and booking trends.
• Work as one team with the sales and reservations group, sharing inquiries, covering for each other during time off, and keeping everyone informed.
• Partner with owner relations, operations, concierge, and finance to keep the guest journey seamless.
• Share ideas for improving how we sell and how we work.

Skills

Reservations sales

Luxury hospitality

CRM upkeep

Communication

Teamwork

Weekends/holidays

Tools

Guesty

SendSquared

Job description

Join us as the Senior Sales Specialist at Abode Luxury Rentals!

Why Abode Luxury Rentals?

Abode Luxury Rentals is a truly unique company. We specialize in creating authentically customized experiences through unparalleled service, decades of expertise, and a carefully curated portfolio, giving guests everything they need to create memories to cherish for a lifetime. Every adventure is a new & unique story, and our collection of exceptionally handpicked homes, paired with personalized luxury services in the most prestigious mountain playgrounds, are inspirations for volumes of exceptional stories. Together, our team manages a luxury vacation rental portfolio of 180+ properties, and true concierge service in Park City, UT, Jackson Hole, WY & Sun Valley, ID.

At Abode Luxury Rentals we hold our values close to us; including environmentalism and merit, fairness, and equality to name a few. Abode takes pride in fostering a workplace that celebrates the diversity of our employees, guests, and community. We recognize the importance of a variation in thought, experiences, and perspectives to ensure that we provide an unparalleled experience for both employees and guests. We are dedicated to consistently working towards an environment that promotes fairness, equity, and unrivaled experiences for all. As a member of The Green Business Program in Park City, we strive to meet our company’s green initiatives in alignment with Park City’s goals to achieve zero-carbon and zero waste by 2030.

About the Role

Abode Luxury Rentals is looking for an experienced reservations professional to join our collaborative sales team. You’ll turn inquiries into booked stays across Park City, Jackson Hole, and Sun Valley. You’ll recommend the right homes to high-end guests and travel advisors, and you’ll work alongside teammates who share leads, cover for each other, and win together.

This role suits someone who has sold luxury stays before, knows what a great guest conversation sounds like, and wants to be part of a team that has each other's backs.

What You’ll Do

Sales & Reservations

• Respond quickly to inquiries and guide guests and travel advisors from first contact to booked reservation by phone, email, and text.
• Match guests to the right property based on travel dates, group needs, budget, and the experience they want.
• Follow up on current leads and close the bookings that need a second or third touch.
• Reach out to past guests and lost leads to drive repeat and direct bookings.
• Build lasting relationships with travel advisors and referral partners.

Guest & Reservation Support

• Confirm guest details, manage payments, and keep reservations accurate and current.
• Communicate proactively with guests about property details and updates before arrival.
• Handle service questions professionally and know when to bring in a teammate.

Sales Operations

• Keep leads, notes, and follow-ups current in our CRM and reservation system.
• Help build and refine outreach lists and segment guests by stay history and interests.
• Contribute to sales reporting, and flag patterns you see in inquiries, pricing feedback, and booking trends.

Team Collaboration

• Work as one team with the sales and reservations group, sharing inquiries, covering for each other during time off, and keeping everyone informed.
• Partner with owner relations, operations, concierge, and finance to keep the guest journey seamless.
• Share ideas for improving how we sell and how we work.

Required Skills & Qualifications

• 3+ years of reservations or sales experience in vacation rentals or luxury hospitality (luxury hotels).
• A track record of closing bookings, with strong follow-up discipline.
• Comfort with administrative work such as CRM upkeep, payment follow-up, and keeping records accurate.
• Excellent written and verbal communication, with a polished, warm style suited to luxury guests.
• A team-first attitude: reliable, collaborative, and willing to pitch in wherever the team needs it.
• Weekend and holiday availability.

Bonus Qualities

• Vacation rental experience (strongly preferred), including operations work.
• Experience with Guesty, SendSquared, or other CRM and PMS platforms.
• Comfort using AI tools to work faster, such as drafting, research, and process automation.
• Knowledge of Park City, Jackson Hole, and Sun Valley.
• Experience working with travel advisors.

What We Offer:

• A welcoming and supportive work environment where you will be treated like family from day one
• Competitive compensation that reflects the employee’s level of experience
• A benefits package which includes health, dental, vision and supplemental insurance, 401(k) matching, paid time off, mental health time off, wellness programs, flexible work arrangements and more

Success in the First 30 Days:

Within the first 30 days of working with Abode, our goal is that the ideal candidate will have:

• Familiarized themself with the standard operating procedures that pertain to their position and identify where changes need to be made.
• Started getting integrated into our culture by getting to know the team. This position requires a lot of cross collaboration, the first 30 days is a perfect time for you to get to know everyone.
• Gotten a firm grasp on their day-to-day responsibilities and be able to complete them effectively.

We look forward to reviewing your application.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.