Luxury Rentals Operations Coordinator

Promontory Club Master; Park City (UT); On-site; USD 58,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Disability & life insurance

Vacation pay; holiday pay

Golf on award-winning courses

Job summary

Promontory Club in Park City, UT seeks an experienced Home Services Rental Coordinator to oversee daily operations of the rental program and provide administrative support to the Home Services Department. This role liaises with homeowners, rental guests, and vendors to ensure properties meet standards and bookings run smoothly.

The ideal candidate has hospitality or property management experience, strong communication skills, and proficiency with Microsoft Office; familiarity with NorthStar Club

Qualifications

• High school diploma or GED required; bachelor's degree preferred.
• Experience with luxury hospitality, vacation rental operations, or property management.
• Strong written and verbal communication skills; proficient with Microsoft Office.
• Familiarity with NorthStar Club Management software is a plus.

Responsibilities

• Manage work orders submitted by Home Services Representatives and provide updates to the Director.
• Serve as primary contact for Home Services clients via phone, email and in person.
• Manage rental inquiries, reservations, and bookings with accurate scheduling and policy compliance.
• Coordinate schedules with external vendors to complete work within the program.
• Coordinate and communicate housekeeping needs for rental units and private homes.
• Process Home Services invoices and coordinate rental program billing for guests.
• Maintain organized project files and accurate records.
• Conduct regular inspections to ensure cleanliness, maintenance, safety, and presentation standards.
• Prepare monthly rental reports and reconcile activity with Accounting.
• Provide admin and field support to Home Services Technicians and Housekeepers.
• Adhere to safety policies; report incidents and complete trainings.
• Perform other duties to support member and guest experience.
• Coordinate timely responses to urgent rental issues with homeowners, guests, vendors, and Club personnel.
• Collaborate with Marketing to maintain property information and promote occupancy.

Skills

Organizational skills

Communication skills

Problem-solving

Education

High school diploma or GED

Bachelor's degree preferred

Tools

Microsoft Office (Word, Excel, Outlook)

NorthStar Club Management software

Job description

Promontory Club in Park City, UT seeks an experienced Home Services Rental Coordinator to oversee daily operations of the rental program and provide administrative support to the Home Services Department. This role liaises with homeowners, rental guests, and vendors to ensure properties meet standards and bookings run smoothly.

The ideal candidate has hospitality or property management experience, strong communication skills, and proficiency with Microsoft Office; familiarity with NorthStar Club