Senior Luxury Client Advisor — Growth & VIP Service

Brobston Group; New York (NY); On-site; USD 39,000 - 41,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Paid Time Off

401(k) retirement plan

Career growth

Inclusive environment

Job summary

Valentino in New York seeks a Senior Client Advisor with a proven luxury retail sales record to act as a senior brand ambassador. You will cultivate strong client relationships, mentor colleagues, and drive sales while delivering unparalleled service and storytelling throughout the client journey.

Responsibilities include exceeding targets, managing CRM initiatives, and collaborating with the team to maintain premium client experiences and store operations.

Qualifications

• Top performer with a strong personal book of business and a track record in luxury retail.
• Mentor and inspire junior team members while leading on the sales floor.
• Deliver exceptional client experiences through personalized service and storytelling.

Responsibilities

• Exceed individual sales targets and drive store sales through proactive client engagement.
• Master KPIs understanding and optimize cross-selling to increase average ticket size.
• Retain existing clients and recruit new ones with bespoke engagement strategies.
• Deliver Valentino Couture Service at every stage of the client journey.
• Ensure CRM targets are met and use client data to personalize outreach.
• Collaborate with team to maintain presentation standards and store operations.
• Mentor junior staff to achieve exceptional client service and sales performance.

Skills

Sales expertise

Clienteling

Leadership

Storytelling

Tools

Smart XP

MY-V XP

PRISM

SAP

Training App

After Sales App

Job description

Valentino in New York seeks a Senior Client Advisor with a proven luxury retail sales record to act as a senior brand ambassador. You will cultivate strong client relationships, mentor colleagues, and drive sales while delivering unparalleled service and storytelling throughout the client journey.

Responsibilities include exceeding targets, managing CRM initiatives, and collaborating with the team to maintain premium client experiences and store operations.