Senior LTL Solutions Manager

RXO, Inc.; United States; On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

401(k) retirement plan with company 5%

Health insurance

Paid time off

Tuition reimbursement

Job summary

RXO, Inc. is hiring a Customer Solutions Manager - LTL to drive growth across the sales organization. You will shape solutions, develop opportunities with enterprise and SMB teams, and collaborate with pricing and operations to execute when freight is awarded.

The role emphasizes improving customer experiences and expanding RXO's LTL presence within accounts. Candidates should have 5+ years in sales, strong Excel skills, and a track record of process improvements.

Qualifications

• 5 years of Sales or related experience.
• Advanced Excel skills including pivot tables and VLOOKUP.
• Proven process-improvement experience.
• Ability to collaborate with multi-functional teams to meet goals.

Responsibilities

• Lead customer experience interactions through coaching and development of team members.
• Advance best practices to optimize customer satisfaction and scorecard performance.
• Develop and implement standard operating procedures and methodologies for customer service.
• Implement quality assurance, productivity and service standards.
• Use data to evaluate performance trends and inform recommendations.
• Communicate network updates to customers and resolve operational challenges.
• Review reports and monitor service targets, adjusting as needed.

Skills

Customer experience leadership

Excel proficiency

Data analysis

Cross-functional teamwork

Tools

Excel

CRM system

Job description

RXO, Inc. is hiring a Customer Solutions Manager - LTL to drive growth across the sales organization. You will shape solutions, develop opportunities with enterprise and SMB teams, and collaborate with pricing and operations to execute when freight is awarded.

The role emphasizes improving customer experiences and expanding RXO's LTL presence within accounts. Candidates should have 5+ years in sales, strong Excel skills, and a track record of process improvements.