LTL Solutions Growth Lead

RXO; Chicago (IL); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Paid time off and holidays

401(k) with company match

Health insurance benefits

Job summary

RXO is looking for a Customer Solutions Manager in Chicago to drive LTL growth across the sales organization. You'll support strategic customer engagements, working closely with sales teams and operations to develop competitive solutions.

Your role includes leading customer interactions, optimizing satisfaction, and implementing best practices within a dynamic environment. Candidates should have at least 5 years of experience, advanced Excel skills, and a collaborative mindset.

Qualifications

• 5 years of Sales or related experience.
• Experience with Microsoft Office, specifically advanced Excel proficiency including pivot tables.
• Proven process improvement experience.

Responsibilities

• Lead customer experience interactions by engaging and developing team members.
• Implement quality assurance and customer-service standards.
• Leverage data to evaluate performance trends.

Skills

Sales experience

Advanced Excel proficiency

Process improvement

Customer service standards

Analytical and problem-solving skills

Tools

CRM or case management system

Microsoft Office

Job description

RXO is looking for a Customer Solutions Manager in Chicago to drive LTL growth across the sales organization. You'll support strategic customer engagements, working closely with sales teams and operations to develop competitive solutions.

Your role includes leading customer interactions, optimizing satisfaction, and implementing best practices within a dynamic environment. Candidates should have at least 5 years of experience, advanced Excel skills, and a collaborative mindset.