LTL Solutions Growth Lead

RXO; Denver (CO); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Competitive pay

Paid time off including holidays

401(k) retirement plan with company match

Health insurance benefits

Tuition reimbursement

Employee Assistance Program

Job summary

RXO is seeking a Customer Solutions Manager in Denver, Colorado, to support LTL growth across our sales organization. You will work closely with sales teams to develop competitive solutions and expand existing accounts. The ideal candidate has 5+ years of related experience and strong skills in Excel.

Your role will involve leading high-performing customer interactions, optimizing customer experience strategies, and implementing QA standards to ensure top service. RXO offers competitive pay and a robust benefits package.

Qualifications

• 5 years of Sales or related experience.
• Advanced proficiency in Microsoft Excel.
• Proven process improvement experience.

Responsibilities

• Lead customer experience interactions through coaching.
• Develop standard operating procedures for customer service.
• Implement quality assurance and customer service standards.

Skills

Sales or related experience

Microsoft Office: advanced Excel

Process improvement experience

Multi-functional teamwork

Leadership

Communication skills

Tools

CRM or case management system

Job description

RXO is seeking a Customer Solutions Manager in Denver, Colorado, to support LTL growth across our sales organization. You will work closely with sales teams to develop competitive solutions and expand existing accounts. The ideal candidate has 5+ years of related experience and strong skills in Excel.

Your role will involve leading high-performing customer interactions, optimizing customer experience strategies, and implementing QA standards to ensure top service. RXO offers competitive pay and a robust benefits package.