Senior Logistics Operations Executive

Zipline Logistics; Columbus (OH); On-site; USD 85,000 - 110,000; Full time

Job summary

Zipline Logistics seeks a Senior Operations Executive to manage complex transportation operations, coordinating with customers, carriers, and internal teams. You will optimize processes, resolve escalated issues, and share best practices to elevate service levels.

The role emphasizes strategic planning, geography awareness, and building strong shipper relationships while guiding team colleagues toward consistent execution and improvement.

Qualifications

• Strong client relationship management and communication skills.
• Experience leading complex transportation operations and cross-functional teams.
• Ability to plan, route, and track shipments with attention to time zones and transit times.
• Proven problem solving and escalation handling abilities.

Responsibilities

• Oversee daily transportation operations and client solutions.
• Schedule shipments with shippers/receivers via portals, phone, and email.
• Route shipments to minimize transit times and meet customer requirements.
• Build process plans for each account and maintain accurate records in systems.
• Support sales, carrier teams, and other operations as needed.

Skills

Client relations

Operations leadership

Logistics coordination

Problem solving

Team training

Job description

Zipline Logistics seeks a Senior Operations Executive to manage complex transportation operations, coordinating with customers, carriers, and internal teams. You will optimize processes, resolve escalated issues, and share best practices to elevate service levels.

The role emphasizes strategic planning, geography awareness, and building strong shipper relationships while guiding team colleagues toward consistent execution and improvement.