Senior Operations Executive

Zipline Logistics LLC; Columbus (OH); On-site; USD 60,000 - 90,000; Full time

Job summary

Zipline Logistics LLC is seeking a Senior Operations Executive in Columbus, OH to manage complex transportation operations, coordinating with customers, carriers, and internal teams. You will handle challenging shipments, resolve escalations, and optimize processes while sharing best practices and industry knowledge.

You will lead daily transaction and client solutions management, schedule shipments, route optimization, and build strong relationships with shippers and receivers, ensuring timely,

Qualifications

• Ability to train others on account operations.
• Ability to clearly articulate account plans to leadership.
• Basic mathematical calculations.
• Excellent organizational skills.
• Ability to handle multiple tasks.
• Detail oriented, deadlines-focused, strong verbal and written communication.
• Team collaboration across internal teams.
• Willingness to learn.
• Flexibility and self-motivation.
• Thrives in a fast-paced environment.

Responsibilities

• Daily transaction and client solutions management.
• Schedule appointments with shippers and receivers via portals, phone, and email.
• Route shipments to minimize transit times.
• Plan and track shipments per customer requirements.
• Produce strategic solutions for shipper and customer needs.
• Handle escalated operational challenges with problem-solving.
• Maintain high-priority shipment focus and accuracy.
• Communicate effectively via phone, email, and in person.
• Build location files in McLeod and maintain customer/shipper records.
• Develop basic full truckload rating knowledge.
• Support sales and other operations teams as needed.
• Create account-specific process plans.

Skills

Train others on account operations

Articulate account plans to leadership

Basic mathematical calculations

Excellent organizational skills

Multitasking

Detail oriented

Team collaboration

Willingness to learn

Flexibility

Empathy and self-motivation

Job description

Job Title: Senior Operations Executive Division: Account Management

Reports To: Senior Account Manager

POSITION SUMMARY

The Senior Operations Executive handles complex transportation operations, working closely with customers, carriers, and internal teams to ensure successful execution. This role requires expertise in managing challenging shipments, resolving escalated issues, and optimizing operational processes. Additional responsibilities may include identifying areas for improvement and supporting team members by sharing best practices and industry knowledge.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Daily transaction and client solutions management:

• Scheduling appointments with shippers and receivers via online portals, phone, and email.


• Ability to route shipments to minimize transit times.


• Responsible for planning and tracking the shipments of goods following customers’ requirements.


• Producing strategic solutions to accommodate shipper and customer needs.


• Advanced problem-solving skills and ability to handle escalated operational challenges.


• Strong attention to detail and ability to manage high-priority shipments.


• Quality communication skills through phone, email, and face to face.


• Strong organizational skills with the ability to manage multiple priorities effectively.


• Manually add information to and build location files in McLeod.


• Maintaining pertinent information in customer and shipper files.


• Develop basic full truck load rating knowledge.


• Follow individual team goals and processes.


• Understand, follow, and emulate Zipline value.


• Create process plans for each customer account.


• Exceptional knowledge of geography, transit times, and time zones.


• Higher-level problem solving with the carrier team.


• Exceptional load board organization and management.


• Building relationships with shippers/receivers and customers through great customer service.


• Develop supply chain expertise and industry knowledge to better service our customers.


• Market knowledge, staying up to date with market fluctuations, recognize past historical trends.


• Provides support to sales, carrier teams, accounting, and other operations teams when needed.


• Handle issues related to small order value claims


• Build LTL orders in TMS’s (transportation management systems), understanding LTL processes and classifications.


• Provide backup on other accounts when teammates are not available

Client relationship management:

• Assessing client’s needs, advising on effective transportation solutions and alternatives, monitoring shipments, solving issues before they impact clients, organizing/analyzing/reporting information for clients to assist them in decision-making.


• Increase customer satisfaction by building relationships with shippers/receivers by optimizing operations.

Requirements

REQUIRED SKILLS AND COMPETENCIES

• Ability to train others on account operations.


• Ability to clearly articulate account plans to leadership.


• Basic mathematical calculations.


• Excellent organizational skills.


• Ability to handle multiple tasks.


• Detail oriented, committed to deadlines and have solid verbal and written communication skills.


• Ability to work well on a team and to collaborate across internal teams.


• Willingness to learn.


• Flexibility, Empathy, self-motivated.


• Ability to work in a fast-paced environment.