Senior Logistics Operations Lead—Account Management

Zipline Logistics LLC; Columbus (OH); On-site; USD 60,000 - 90,000; Full time

Job summary

Zipline Logistics LLC is seeking a Senior Operations Executive in Columbus, OH to manage complex transportation operations, coordinating with customers, carriers, and internal teams. You will handle challenging shipments, resolve escalations, and optimize processes while sharing best practices and industry knowledge.

You will lead daily transaction and client solutions management, schedule shipments, route optimization, and build strong relationships with shippers and receivers, ensuring timely,

Qualifications

• Ability to train others on account operations.
• Ability to clearly articulate account plans to leadership.
• Basic mathematical calculations.
• Excellent organizational skills.
• Ability to handle multiple tasks.
• Detail oriented, deadlines-focused, strong verbal and written communication.
• Team collaboration across internal teams.
• Willingness to learn.
• Flexibility and self-motivation.
• Thrives in a fast-paced environment.

Responsibilities

• Daily transaction and client solutions management.
• Schedule appointments with shippers and receivers via portals, phone, and email.
• Route shipments to minimize transit times.
• Plan and track shipments per customer requirements.
• Produce strategic solutions for shipper and customer needs.
• Handle escalated operational challenges with problem-solving.
• Maintain high-priority shipment focus and accuracy.
• Communicate effectively via phone, email, and in person.
• Build location files in McLeod and maintain customer/shipper records.
• Develop basic full truckload rating knowledge.
• Support sales and other operations teams as needed.
• Create account-specific process plans.

Skills

Train others on account operations

Articulate account plans to leadership

Basic mathematical calculations

Excellent organizational skills

Multitasking

Detail oriented

Team collaboration

Willingness to learn

Flexibility

Empathy and self-motivation

Job description

Zipline Logistics LLC is seeking a Senior Operations Executive in Columbus, OH to manage complex transportation operations, coordinating with customers, carriers, and internal teams. You will handle challenging shipments, resolve escalations, and optimize processes while sharing best practices and industry knowledge.

You will lead daily transaction and client solutions management, schedule shipments, route optimization, and build strong relationships with shippers and receivers, ensuring timely,