Senior Logistics Liaison & Operations Lead

Universal Logistics Holdings; Lake Orion (MI); On-site; USD 55,000 - 85,000; Full time

Job summary

Universal Logistics Holdings seeks a Liaison at the Lake Orion GM assembly site to serve as the primary communication bridge between Universal and GM, aligning production needs and KPIs. You will coordinate issue resolution, support material-flow stability, track shortages and delays, and maintain clear documentation, building strong relationships with GM representatives to drive customer satisfaction.

Responsibilities include supporting daily meetings and launch activities, and coordinating

Qualifications

• 3+ years of experience in logistics, warehousing, automotive operations, or customer-facing roles.
• Strong communication and relationship-building skills.
• Knowledge of material flow, sequencing, kitting, JIT/JIS, and automotive production support.
• Experience working with OEM or Tier‑1 customers preferred.
• Proficiency in WMS/ERP systems, Microsoft Excel, and KPI reporting.

Responsibilities

• Act as the central point of contact between Universal Logistics and GM for all day‑to‑day operational communication.
• Communicate production needs, changes, issues, and material‑flow requirements to Universal operations leaders.
• Support daily GM meetings, production reviews, and rapid-response escalations.
• Track operational concerns (shortages, quality issues, delays) and ensure timely follow‑up and resolution.
• Maintain clear documentation of customer requests, direction changes, and action items.
• Build and sustain a strong, professional relationship with GM representatives to support collaboration and trust.
• Provide accurate updates on material status, delivery timing, and sequencing/kitting performance.
• Coordinate cross‑functional communication between GM, Universal operations, engineering, and quality teams.
• Assist with KPI reporting, performance reviews, and customer-driven initiatives.
• Support launch activities, engineering changes, and process updates that require cross‑communication between the organizations.

Skills

Logistics operations

Communication skills

Relationship building

Problem solving

Organizational skills

Multitasking

Shift flexibility

Tools

WMS/ERP systems

Microsoft Excel

KPI reporting

Job description

Universal Logistics Holdings seeks a Liaison at the Lake Orion GM assembly site to serve as the primary communication bridge between Universal and GM, aligning production needs and KPIs. You will coordinate issue resolution, support material-flow stability, track shortages and delays, and maintain clear documentation, building strong relationships with GM representatives to drive customer satisfaction.

Responsibilities include supporting daily meetings and launch activities, and coordinating