Senior Logistics Customer Service Specialist

Ffe-Transportation-Services,-Inc.; Lemont (IL); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) matching

Life insurance

Vacation

Sick leave

Job summary

Frozen Food Express in Lemont, IL is seeking a Customer Service Representative to handle daily customer interactions, order entry, and issue resolution for our temperature-controlled LTL shipments.

The ideal candidate has at least 3 years of customer service experience, familiarity with AS400 and EDI, strong communication and organizational skills, and the ability to thrive in a fast-paced environment. This full-time role offers a competitive benefits package.

Qualifications

• 3 years of recent customer service experience.
• NOT an entry level position; requires seasoned CS professional.
• Must demonstrate the skills in the Job Description.
• Transportation/logistics experience preferred.
• HS Diploma or Equivalent.
• Demonstrate keyboarding, data entry, and 10-key experience.
• Working knowledge of AS400 and EDI.
• Excellent verbal and written communication.
• Ability to thrive in a fast-paced environment.
• Excellent organizational skills.

Responsibilities

• Perform customer service functions related to the business.
• Manage daily customer-related situations and ensure satisfaction.
• Commit to and receive detailed customer load information by telephone, fax or electronic tendering.
• Accurately input all load information into the operating system.
• Serve as customer’s first line of communication and refer to the proper department as necessary.
• Use telephone skills to present a quality-oriented image with courteous, efficient service.
• Manage service issues by researching and coding all applicable service failures.
• Anticipate and facilitate problem resolution on all load issues to meet customer expectations.
• Assist in collecting and maintaining current customer information in the system.
• Communicate service issues and new business opportunities to the sales department.
• Communicate effectively with customer, operations personnel and management.
• Perform other duties as assigned by management.
• Maintain regular and reliable attendance.

Skills

Customer service

Data entry

Keyboarding/10-key

Verbal & written communication

Organizational skills

Fast-paced environment

Education

HS Diploma or Equivalent

Tools

AS400

EDI

Job description

Frozen Food Express in Lemont, IL is seeking a Customer Service Representative to handle daily customer interactions, order entry, and issue resolution for our temperature-controlled LTL shipments.

The ideal candidate has at least 3 years of customer service experience, familiarity with AS400 and EDI, strong communication and organizational skills, and the ability to thrive in a fast-paced environment. This full-time role offers a competitive benefits package.