Customer Service Rep

Ffe-Transportation-Services,-Inc.; Lithonia (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, vision

Matching 401(k) retirement plan

Life insurance

Vacation

Sick time

Job summary

Frozen Food Express in Lithonia, GA, is seeking a Customer Service Representative to handle daily customer interactions, input load data, and ensure satisfaction. You’ll act as the primary liaison among customers, operations, and sales to resolve issues and maintain accurate information in the system.

The role requires 3 years of customer service experience, strong communication, and the ability to thrive in a fast-paced logistics environment.

Qualifications

• 3 years of recent customer service experience.
• Not an entry level, administrative position; requires seasoned customer service skills.
• Demonstrate skills outlined in the job description.
• Transportation or logistics experience preferred.
• HS Diploma or Equivalent.
• Keyboarding, data entry and 10-key experience.
• Working knowledge of AS400 and EDI.
• Excellent verbal and written communication skills.
• Thrives in a fast-paced environment.
• Excellent organizational skills.

Responsibilities

• Perform customer service functions related to the business.
• Handle daily customer-related situations, account development and satisfaction.
• Receive load information by telephone, fax or electronic tendering.
• Input all load information into the operating system accurately and promptly.
• Serve as the customer’s first line of communication and refer to proper department as needed.
• Use telephone skills to present a professional image and ensure customer satisfaction.
• Manage service issues by researching and coding failures in the system.
• Anticipate and facilitate problem resolution on load issues.
• Collect and maintain current customer information in the system.
• Communicate service issues and new opportunities to the sales department.
• Communicate professionally with customers, operations and management.
• Perform other duties as assigned by management.
• Regular and reliable attendance is required.

Skills

Customer service

Communication skills

Data entry

Typing / 10-key

Fast-paced environment

Education

High school diploma or equivalent

Tools

AS400

EDI

Job description

Frozen Food Express is looking for a Customer Service Representative for our Lithonia, GA location.

Our strategic vision at Frozen Food Express is to be the premier temperature-controlled LTL carrier in North America. Our mission is to be the safest, most predominant, temperature-controlled LTL carrier, offering best in class service to our customers. Customer Service Representatives are eligible for an attractive benefits package including medical, dental, vision,matching401(k)retirement plan, life insuranceplans, vacation, and sick time.

Responsibilities:

• Perform customer service functions related to the business.
• Responsible for daily hands-on customer related situations, account development and customer satisfaction.
• Commit to and receive detailed customer load information by telephone, fax or electronic tendering.
• Accurately and timely input all load information into the operating system.
• Serve as customer’s first line of communication and refer customer to the proper department as necessary.
• Use exceptional telephone skills to present a quality-oriented image where the customer is treated in a consistent, courteous and efficient manner so that the impress reflect excellence.
• Manage service issues by researching and coding all applicable service failures in the system.
• Anticipate and facilitate problem resolution on all load issues to meet or exceed total customer expectation,
• Assist in collecting and maintain current customer information in the operating system.
• Communicate service issues, declined business and new business opportunities to the sale department.
• Communicate effectively and professionally with customer, operations personnel and executive management.
• Perform any other reasonable related job duties as required by customer as assigned by Director of Customer Service or Customer Service Manager.
• Regular and reliable attendance is required.
• Other duties as assigned by management.

Qualifications/Skills:

• 3 years of recent customer service experience.
• This is NOT an entry level, administrative position; it required the skills of a well-seasoned customer service professional.
• Must be able to demonstrate the skills outlined in the Job Description.
• Transportation industry or Logistics experience preferred.
• HS Diploma or Equivalent.
• Demonstrate keyboarding, data entry, and 10-key experience.
• Working knowledge and experience with AS400 and EDI.
• Excellent communication skills both verbal and written.
• Ability to thrive and enjoy in fast paced environment.
• Excellent organizational skills

The statements above are intended to describe the general nature of the list of job requirements and/or duties performed by the employees and may not contain all capabilities necessary to perform the job at all times due to circumstances. Statements are not intended to be construed as an exhaustive list of all duties. Operational, safety and other needs may require the employee to perform any and all other duties as assigned. Employees are expected to and must be able to perform all such duties and tasks.

Employment will require a criminal background investigation and a drug/alcohol screening. While FFE promotes a drug free workplace, we no longer include marijuana in our comprehensive pre-employment drug screening program for any positions not regulated by the Department of Transportation. Impairment in the workplace is strictly prohibited and we will continue to test for all drugs and alcohol in compliance with our Reasonable Suspicion Policy.

Frozen Food Express is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origins, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, or any other characteristic protected by law.

Benefits:

Ourcompetitivebenefitspackage willinclude health care(medical, dental, and vision),matching401(k)retirementplan,$25,000 in company paid life insurance, disability plans,vacation, sick timeand more.Find outwhat other benefits FFE has to offer when you choose to start your career with us!

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Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.