Senior Logistics Customer Service Specialist

DSV Air & Sea Inc.; Fort Wayne (IN); On-site; USD 27,000 - 39,000; Full time

Job summary

DSV Air & Sea Inc. in Fort Wayne is seeking a Senior Customer Service Representative for the B-shift (2 PM–10:30 PM).

You will deliver exceptional customer service, coordinate with warehouse teams, and manage shipment-related inquiries and paperwork to ensure timely delivery. The role requires a senior level professional with strong communication skills, proficiency in Windows, Word and Excel, and the ability to type 45 WPM.

Qualifications

• Senior level position.
• Proficient with Windows OS, Word, and Excel.
• Must be able to type 45 WPM.
• High school diploma or equivalent required.
• Generally prefer 3-6 years of experience.

Responsibilities

• Assist customers with requests pertaining to pick-up and deliveries, tracing shipments, POD information, rate quotes, and special handling.
• Interact with management and warehouse personnel to establish service criteria and meet customer requirements.
• Follow up with customers and other departments to resolve invoice problems and discrepancies.
• Communicate with customers, coworkers, and other departments to facilitate freight movement and related paperwork.
• Accurately input and retrieve information in the system.
• Audit air bills for completeness and accuracy; research and maintain filings of air bills.
• Reconcile driver pickup and delivery manifests.
• Read and decipher freight coding to expedite movement and tracking.
• Record damaged shipments and misrouted freight on reports.

Skills

Typing 45 WPM

Interpersonal skills

Windows OS

Microsoft Word

Microsoft Excel

Education

High school diploma

Tools

Windows OS

MS Word

MS Excel

Job description

DSV Air & Sea Inc. in Fort Wayne is seeking a Senior Customer Service Representative for the B-shift (2 PM–10:30 PM).

You will deliver exceptional customer service, coordinate with warehouse teams, and manage shipment-related inquiries and paperwork to ensure timely delivery. The role requires a senior level professional with strong communication skills, proficiency in Windows, Word and Excel, and the ability to type 45 WPM.