Senior Customer Service Representative

maersk; Edison (NJ); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k + Company Match

Paid Time Off

Flexible Work Schedules

Job summary

Maersk is seeking a Senior Customer Service Representative to be the main contact for customers throughout transportation and logistics processes. You will manage inquiries, coordinate shipments, resolve service issues, and facilitate clear communication among customers, carriers, terminals, and internal teams.

The ideal candidate has 3+ years in customer service within transportation/logistics, strong communication, and organizational skills, with leadership abilities to guide teammates in a

Qualifications

• 3+ years of customer service experience in logistics or distribution.
• Ability to manage complex customer situations and resolve issues.
• Strong verbal and written communication skills.
• Excellent organizational and multitasking abilities.
• Experience mentoring team members preferred.

Responsibilities

• Serve as the primary escalation point for customer inquiries and service concerns.
• Coordinate shipment activities with warehouse, transportation, and ops teams.
• Track and resolve delivery issues, returns, and discrepancies.
• Maintain accurate customer records and service documentation.
• Provide timely shipment updates to customers and internal stakeholders.
• Support management with planning, reporting, and metrics.

Skills

Customer service

Communication skills

Problem solving

Organization

Leadership abilities

Mentoring teammates

Tools

Microsoft Office Suite

Transportation management systems

Job description

About Us

As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us!

If you are seeking to be a part of a family, this is the place for you!

Maersk Logistics & Services USA, Inc. handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build flexibility and resilience into the supply chain process. Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extensive experience, connections, and deep expertise across different sectors, industries, and transportation modes, means we can be counted on for process excellence that will save time and money.

Job Summary

The Senior Customer Service Representative serves as the primary point of contact for customers, providing exceptional service and support throughout the transportation and logistics process. This role is responsible for managing customer inquiries, coordinating shipment activities, resolving service-related issues, and ensuring accurate and timely communication between customers, carriers, terminals, and internal stakeholders. The ideal candidate is a seasoned customer service professional with strong leadership abilities, exceptional organizational skills, and a passion for delivering an outstanding customer experience in a fast-paced logistics environment.

Schedule

Monday - Friday, 9:00am - 5:30pm

Key Responsibilities

• Serve as the primary escalation point for customer inquiries, shipment issues, and service concerns.
• Manage and monitor delivery and return orders, ensuring timely resolution and customer satisfaction.
• Coordinate closely with warehouse, transportation, and operations teams to support daily workflow and order execution.
• Provide guidance and support to customer service team members, helping to resolve complex customer issues.
• Track, investigate, and resolve shipment discrepancies, returns, and delivery exceptions.
• Maintain accurate customer records, order information, and service documentation within company systems.
• Proactively communicate shipment updates, delays, and solutions to customers and internal stakeholders.
• Analyze recurring service issues and recommend process improvements to enhance operational efficiency and customer satisfaction.
• Assist management with daily operational planning, reporting, and service performance metrics.
• Support special projects and cross-functional initiatives as needed.

Qualifications

• 3+ years of customer service experience, preferably within transportation, logistics, supply chain, or distribution environments.
• Proven ability to manage complex customer situations and resolve issues effectively.
• Strong verbal and written communication skills.
• Excellent organizational, multitasking, and time management abilities.
• Proficiency in Microsoft Office Suite and experience working within customer service and transportation management systems.
• Ability to work independently and make sound decisions in a fast-paced environment.
• Strong problem-solving and analytical skills.
• Professional, positive, and customer-centric approach.
• Experience mentoring or supporting team members is preferred.

Company Benefits

• Medical
• Dental
• Vision
• 401k + Company Match
• Employee Assistance Program
• Paid Time Off
• Flexible Work Schedules (when possible)
• And more!

Pay Range

Pay Range

$25.00-28.00 per hour

*The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.

#INDEED

You must be authorized to work for any employer in the U.S.

Performance Team is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Performance Team is an equal opportunities employer and welcomes applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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