Senior Logistics Customer Service Lead

A.P. Moller - Maersk; Edison (NJ); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k + Company Match

Employee Assistance Program

Paid Time Off

Flexible Work Schedules

Job summary

Maersk is seeking a Senior Customer Service Representative in Edison, NJ to be the primary contact for customers, coordinating shipment activities and resolving service issues within a fast-paced logistics environment.

The ideal candidate has 3+ years in customer service within transportation or distribution, strong communication skills, and the ability to mentor teammates while working with warehouse, transportation, and operations teams to ensure on-time delivery and accurate records.

Qualifications

• 3+ years of customer service experience, preferably within transportation, logistics, supply chain, or distribution environments.
• Proven ability to manage complex customer situations and resolve issues effectively.
• Strong verbal and written communication skills.
• Excellent organizational, multitasking, and time management abilities.
• Proficiency in Microsoft Office Suite and experience working within customer service and transportation management systems.
• Ability to work independently and make sound decisions in a fast-paced environment.
• Strong problem-solving and analytical skills.
• Professional, positive, and customer-centric approach.

Responsibilities

• Serve as the primary escalation point for customer inquiries, shipment issues, and service concerns.
• Manage and monitor delivery and return orders, ensuring timely resolution and customer satisfaction.
• Coordinate closely with warehouse, transportation, and operations teams to support daily workflow and order execution.
• Provide guidance and support to customer service team members, helping to resolve complex customer issues.
• Track, investigate, and resolve shipment discrepancies, returns, and delivery exceptions.
• Maintain accurate customer records, order information, and service documentation within company systems.
• Proactively communicate shipment updates, delays, and solutions to customers and internal stakeholders.
• Analyze recurring service issues and recommend process improvements to enhance operational efficiency and customer satisfaction.
• Assist management with daily operational planning, reporting, and service performance metrics.
• Support special projects and cross-functional initiatives as needed.

Skills

Customer service experience

Communication skills

Time management

Microsoft Office

Independent work

Problem-solving

Tools

Transportation management systems

Job description

Maersk is seeking a Senior Customer Service Representative in Edison, NJ to be the primary contact for customers, coordinating shipment activities and resolving service issues within a fast-paced logistics environment.

The ideal candidate has 3+ years in customer service within transportation or distribution, strong communication skills, and the ability to mentor teammates while working with warehouse, transportation, and operations teams to ensure on-time delivery and accurate records.