Senior Loan Servicing Manager — Hybrid

Affinity Federal Credit Union; Basking Ridge (NJ); Hybride; USD 83 000 - 88 000; Plein temps

Résumé du poste

Affinity FCU is seeking a Loan Servicing Manager to lead all loan servicing operations, from boarding to payoff, with a focus on accuracy, efficiency, and regulatory compliance.

The role oversees risk management, vendor relationships, and business continuity, while coaching a team and driving continuous process improvements. Hybrid work with 4–5 days at our corporate HQ in Basking Ridge, NJ.

Qualifications

• Five years of loan servicing experience with at least three in leadership roles.
• Experience with internal and external audits and regulatory examinations.
• Working knowledge of federal and state lending and servicing regulations.

Responsabilités

• Oversee all loan servicing activities from onboarding through payoff, ensuring accuracy, efficiency and compliance.
• Develop and present KPI metrics, risk indicators, and operational trends to senior management.
• Resolve complex servicing issues, member complaints, escalations, and regulatory inquiries promptly.
• Establish quality controls and internal controls to mitigate operational risk.
• Lead servicing-related system enhancements, conversions and vendor oversight.
• Maintain the Loan Servicing Business Continuity Plan.

Connaissances

Strong analytical skills

Organizational skills

Problem-solving skills

Verbal and written communication

Ability to manage multiple priorities

Outils

Fiserv DNA

Microsoft Excel

Description du poste

Affinity FCU is seeking a Loan Servicing Manager to lead all loan servicing operations, from boarding to payoff, with a focus on accuracy, efficiency, and regulatory compliance.

The role oversees risk management, vendor relationships, and business continuity, while coaching a team and driving continuous process improvements. Hybrid work with 4–5 days at our corporate HQ in Basking Ridge, NJ.