Hybrid Loan Operations Manager: Lead Servicing Excellence

Clinton Savings Bank; Clinton (MA); Hybrid; USD 66,971 - 90,413; Full time

Job summary

A community-focused bank is seeking a Loan Operations Manager to lead and optimize their loan servicing operations. The role requires overseeing compliance with regulations, enhancing operational efficiency, and ensuring high customer satisfaction. The ideal candidate has significant experience in loan servicing, strong leadership abilities, and skill in process improvement. The position offers a hybrid work arrangement with a competitive salary range between $66,971 and $90,413, depending on experience.

Qualifications

• Minimum of 5–7 years of loan servicing or operations experience.
• Minimum 3 years of supervisory or management experience.
• In-depth knowledge of servicing residential and commercial loans.

Responsibilities

• Oversee accurate servicing of residential mortgage and consumer loans.
• Ensure compliance with federal and state laws.
• Lead, coach, and develop loan servicing staff.

Skills

Strong working knowledge of loan servicing regulations

Demonstrated leadership skills

Proficiency with core banking and loan servicing systems

Strong communication skills

High attention to detail

Education

Bachelor’s degree in a related field

Tools

Fiserv DNA

COCC

Meridian Link

Mortgage Bot

Job description

A community-focused bank is seeking a Loan Operations Manager to lead and optimize their loan servicing operations. The role requires overseeing compliance with regulations, enhancing operational efficiency, and ensuring high customer satisfaction. The ideal candidate has significant experience in loan servicing, strong leadership abilities, and skill in process improvement. The position offers a hybrid work arrangement with a competitive salary range between $66,971 and $90,413, depending on experience.