Senior Loan Servicing Lead — Complex Escrow & HMDA Expert

Mid-America-Bank; Wardsville (MO); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical insurance (100% employer-paid)

Dental & Vision coverage (50%)

401(k) plan

Training & development

Job summary

Mid America Bank, based in its Wardsville branch, is seeking a Senior Loan Servicing Specialist to lead complex escrow activities and mentor staff. The role involves regulatory compliance, risk management, and collaboration with management on improvements. Advancement into leadership may be available.

The position offers full‑time hours with strong benefits and opportunities for career growth within Loan Administration.

Qualifications

• Bachelor's degree in accounting/finance/economics/business administration or related field preferred.
• 5+ years of progressively responsible loan servicing, loan administration, or banking operations experience.
• Expert knowledge of loan servicing practices.
• Advanced regulatory and compliance knowledge.
• Leadership and coaching capability.
• Risk identification and mitigation.
• Advanced analytical and problem‑solving skills.
• Strong organizational influence and communication.
• Proficiency in Microsoft Office (Excel, Word, Outlook).

Responsibilities

• Lead complex escrow servicing and exception resolution activities.
• Review and approve high‑risk or complex system maintenance transactions.
• Oversee participation loan settlement processing and reconciliation.
• Balance and reconcile complex loan‑related general ledger accounts.
• Serve as the department subject matter expert for HMDA servicing support.
• Conduct advanced quality assurance reviews and identify operational risks.
• Assist management with regulatory examinations, internal audits, and loan reviews.
• Mentor and train Loan Servicing Specialists I and II.
• Assist with system testing, upgrades, and implementation initiatives.
• Serve as a resource for loan officers, processors, branch associates, and management.
• Oversee the administration of Credit Life and Credit Disability programs, including vendor communications, enrollments, claims processing, reconciliations, and compliance monitoring.
• Participate in department projects, workflow redesign, and process improvement initiatives.
• Assist with development and maintenance of department procedures and training materials.
• Perform additional duties as assigned.

Skills

Loan servicing

Leadership

Regulatory knowledge

Risk mitigation

Analytical thinking

Communication

Organizational influence

Education

Bachelor’s Degree in Accounting, Finance, Economics, or Business Administration or related field

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Mid America Bank, based in its Wardsville branch, is seeking a Senior Loan Servicing Specialist to lead complex escrow activities and mentor staff. The role involves regulatory compliance, risk management, and collaboration with management on improvements. Advancement into leadership may be available.

The position offers full‑time hours with strong benefits and opportunities for career growth within Loan Administration.