Senior Loan Servicing Specialist for Complex Accounts

Central-Bank-; Lexington (KY); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Paid Vacation

Paid Holidays

401k Plan

Employee Stock Ownership Plan

Voluntary Life Insurance

AD&D Insurance

Discounted Banking Services

EAP (Free counseling sessions)

Discounted AAA Membership

Fitness Discounts

Vacation Purchase Plan

Interest-Free Computer Loan

Interest-Free Fitness Equipment Loan

Service Awards

Subsidized Parking (Downtown)

Educational Assistance Program

Employee Wellness Program

Dell Computer Discount

Discounted Tickets

Cell Phone Discount

Jeans days to benefit local charities

Paid Identity Theft Protection

New Hire Incentive (for hourly workers

Job summary

Central-Bank- in Lexington, KY, is seeking a Loan Specialist (full-time) to administer complex loan servicing activities including mortgage, participations, escrow, and related processes. The role requires accuracy, strong analysis, and detailed knowledge of loan documentation and regulations.

The position handles end-to-end servicing tasks, reconciliations, and quality-control reviews, with opportunities to guide others and improve processes.

Qualifications

• High School diploma or GED.
• Two+ years’ loan servicing experience, preferably involving complex maintenance, payments, participations/investors, reconciliations.
• Working knowledge of loan documentation, servicing practices, and applicable regulatory requirements.
• Strong accuracy, analytical ability, organization, follow-through, and attention to detail.
• Ability to interpret loan records, documentation, procedures, and regulatory or policy requirements.
• Ability to exercise independent judgment within established authority, resolve issues, and escalate issues with significant risk.
• Strong written and verbal communication skills.
• Ability to perform quality-control review of others’ work and provide procedural guidance.
• Strong technology skills, including proficiency with common business applications and the ability to quickly learn and adapt to new software and systems.
• Sound judgment, loan-servicing knowledge, and the ability to identify and elevate financial, operational, customer, or compliance risk

Responsibilities

• Administers assigned participation, investor, agency, and partner-institution servicing activities.
• Reviews customer escrow analyses and related tax or insurance disbursement activity for accuracy; investigates discrepancies, documents resolution.
• Reviews and processes loan maintenance for accuracy, authorization, bank procedures, and applicable regulatory requirements; resolves exceptions within authority.
• Processes and researches ACH returns, auto-debit exceptions, Cash Items, and other payment exceptions.
• Reviews non-accrual, charge-off, ORE, recovery, extension, and other designated requests for completeness, accuracy, authorization, and adherence to applicable procedures before completing system updates.
• Processes customer-specific draws, rate changes, payment changes, and other complex servicing transactions based on authorized instructions.
• Verifies daily balance reports and note exception reports, making the appropriate adjustments to the loan system.
• Reviews daily and monthly reports, including Unapplied Funds; researches unusual items, completes follow-up, and documents resolution.
• Orders department supplies and maintains budget-usage information, when assigned.
• Performs independent second-level quality-control review of commercial, mortgage, and letter-of-credit loan input and maintenance; identifies errors or control exceptions and takes corrective action.
• Serves as a knowledgeable resource to Loan Services staff and other areas of the bank; provides cross-training and procedural guidance.
• Communicates with lenders, customers, coworkers, investors/participants, and other institutions to research discrepancies and obtain timely resolution.
• Identifies recurring errors, control weaknesses, process inefficiencies, or system issues and recommends improvements to management.
• Maintains knowledge of procedures, systems, and regulatory requirements; protects confidential information and updates procedures as appropriate.
• Provides professional and timely internal and external customer service while protecting confidential information.
• Cross-trains on other Loan Services functions and serves as backup for complex activities.
• Performs other duties and special projects as assigned.

Skills

Accuracy

Analytical thinking

Organization

Attention to detail

Written & verbal communication

Quality-control

Technology skills

Regulatory knowledge

Independent judgment

Problem solving

Education

High School diploma or GED

Job description

Central-Bank- in Lexington, KY, is seeking a Loan Specialist (full-time) to administer complex loan servicing activities including mortgage, participations, escrow, and related processes. The role requires accuracy, strong analysis, and detailed knowledge of loan documentation and regulations.

The position handles end-to-end servicing tasks, reconciliations, and quality-control reviews, with opportunities to guide others and improve processes.