Senior Loan Ops Leader | Automation & Scale

Prosper Marketplace; Phoenix (AZ); Hybrid; USD 87,000 - 105,000; Full time

Job summary

Prosper Marketplace is seeking a Senior Manager of Loan Operations to optimize and modernize our loan verification processes. You will lead distributed teams in Phoenix and San Francisco, mentor managers, and oversee key vendor partnerships to improve throughput, turnaround times, and quality.

The role focuses on scalable workflow improvements rather than headcount growth, with opportunities to integrate AI and OCR technologies.

Qualifications

• 7+ years of operational leadership in financial services/FinTech.
• Experience leading distributed teams across sites (Phoenix and San Francisco).
• Hands-on with outsourced vendors with strong SLA enforcement and metrics.
• Background implementing automation including AI and OCR.

Responsibilities

• Optimize and modernize loan verification workflows for scalability and automation.
• Mentor and develop Loan Operations teams in Phoenix and San Francisco.
• Expand processing capacity without increasing headcount; improve throughput and quality.
• Use workflow data and KPI metrics to drive informed operational decisions.
• Direct vendor partnerships and hold them accountable to performance metrics.

Skills

Multi-site leadership

Workflow optimization

Automation and AI/OCR

Vendor management

Data-driven decisions

Cross-functional collab

Leadership to leadership

Education

Bachelor's degree

Tools

OCR systems

Workflow automation tools

Job description

Prosper Marketplace is seeking a Senior Manager of Loan Operations to optimize and modernize our loan verification processes. You will lead distributed teams in Phoenix and San Francisco, mentor managers, and oversee key vendor partnerships to improve throughput, turnaround times, and quality.

The role focuses on scalable workflow improvements rather than headcount growth, with opportunities to integrate AI and OCR technologies.