People Operations Manager

prosper; San Francisco (CA); On-site; USD 150,000 - 210,000; Full time

Job summary

Prosper seeks a Senior Manager of Loan Operations to optimize and modernize the loan verification process, moving from manual touch-heavy procedures to automated workflows. You will lead the Loan Operations teams in Phoenix and San Francisco and oversee vendor partnerships.

Reporting to the Director of Operations, you will drive scaling through workflow efficiencies and process improvements, manage operational processes, and identify opportunities to integrate modern solutions to boost

Qualifications

• Lead, mentor, and motivate Loan Operations teams in Phoenix and San Francisco.
• Oversee vendor partnerships and external relationships.
• Drive workflow efficiencies and process improvements to scale operations.

Responsibilities

• Lead, mentor, and motivate Loan Operations teams in Phoenix and San Francisco.
• Oversee vendor partnerships and external relationships.
• Drive workflow efficiencies and process improvements to scale operations.
• Identify opportunities to integrate modern solutions to improve productivity and quality.

Skills

Leadership

Vendor management

Operations improvement

Strategic planning

Job description

Your role in our mission

Ready to make an impact? We're looking for a highly capable Senior Manager of Loan Operations to join our team. Your primary objective will be to optimize and modernize our loan verification process, moving from manual, touch-heavy procedures to a streamlined, automated operational workflow.

In this role, you will lead, mentor, and motivate our Loan Operations teams in Phoenix and San Francisco, while also overseeing our vendor partnerships. You will champion a strategic approach to scaling our business-focusing on scaling through workflow efficiencies and process improvements rather than linear staffing growth. Reporting to the Director of Operations, you will manage operational processes, oversee key vendor relationships, and identify opportunities to integrate modern solutions to improve department-wide productivity & quality.

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About Our Operations Team

Rooted in our values, Prosper's Operations team is driven by how we can improve the customer experience, always thinking there must be a better way. If you are looking for a mission driven company with a great culture, check us out! As a Prosper employee, you will have the opportunity to take ownership of your career - we offer learning opportunities and career development plans. Come join a dedicated, diverse community that will help you discover your fullest potential! Are you ready to Prosper?

About Us

Prosper introduced U.S. consumers to an innovative approach to personal finance as the first peer-to-peer lending platform in the country. Since 2005, Prosper has helped over 2 million customers achieve financial well-being through a comprehensive suite of digital personal finance products.

Prosper's flagship personal loan marketplace continues to offer unique value for both borrowers and investors, while the Prosper Card provides essential access to credit and flexibility for those managing their financial journey. Guided by its mission to advance financial well-being, Prosper is dedicated to helping people thrive by meeting people where they are with simple, trusted, and affordable financial solutions. Learn more at www.prosper.com.

We're on a mission to hire the very best, and we are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere. It is important to us that every hire connects with our vision, mission, and core values. Join a leading fintech company that’s democratizing finance for all!

Our Values

• Diversity expands opportunities
• Collaboration creates better solutions
• Curiosity fuels our innovation
• Integrity defines all our relationships
• Excellence leads to longevity
• Simplicity guides our user experience
• Accountability at all levels drives results

www.prosper.comOur Story & Team // Our Blog

Applicants have rights under Federal Employment Laws. Family & Medical Leave Act (FMLA). Equal Employment Opportunity (EEO) Employee Polygraph Protection Act (EPPA).

California applicants: view our California Consumer Privacy Act ("CCPA") Notice for Applicants, which describes your rights under the CCPA.

Illinois applicants: view our Artificial Intelligence Notice for Applicants.

Prosper is committed to an inclusive and diverse workplace. All aspects of employment including the decision to hire, promote, discipline, and discharge will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law, including the San Francisco Fair Chance Ordinance. Prosper will consider for employment qualified applicants who are non-US citizens and will provide green card sponsorship.

All personal loans are made by WebBank.

The Prosper Card is an unsecured credit card issued by Coastal Community Bank, Member FDIC, pursuant to license by Mastercard International.