Senior Loan Operations Supervisor – Servicing & Compliance

Pacific Staffing; West Sacramento (CA); On-site; USD 80,000 - 105,000; Full time

Job summary

Pacific Staffing is recruiting a Loan Operations Assistant Manager for a well-established Sacramento based financial institution. Onsite in Sacramento, CA, the role oversees loan servicing across consumer, mortgage, and commercial portfolios.

You will lead supervision and staff development, ensure workflow efficiency, and collaborate with departments to maintain accurate, compliant processing and reporting. DOE position with a generous bonus potential.

Qualifications

• Associate's degree in Business, Finance, Accounting, or related field (or equivalent experience).
• 5+ years of loan operations experience (commercial & mortgage), including 2+ years in a supervisory role.
• Strong knowledge of consumer, mortgage, and commercial loan products and servicing.
• Understanding of loan operations procedures, controls, and compliance requirements.
• Experience with systems such as FIS, LaserPro, OnBase, or Abrigo preferred.
• Strong leadership, communication, and organizational skills.
• Ability to manage multiple priorities and maintain accuracy in a fast-paced environment.

Responsibilities

• Support supervision, coaching, and development of Loan Operations staff.
• Assist with hiring, onboarding, training, and performance management.
• Help maintain workflows, service standards, and departmental procedures.
• Oversee core loan servicing functions including payments, payoffs, escrow, disbursements, and balancing.
• Support loan boarding, verification, and internal control processes.
• Provide guidance on specialized loan activities such as non-accruals, charge-offs, and OREO.
• Assist with system updates, testing, and process enhancements.
• Identify and document process improvements and maintain procedures.
• Perform daily operational duties and provide coverage as needed.
• Monitor service levels and departmental performance metrics.
• Assist with audits, examinations, and regulatory reviews.
• Coordinate with vendors and IT on system maintenance and issue resolution.
• Support departmental projects, reporting, and initiatives.
• Serve as an escalation point for routine issues and act as backup to the Loan Operations Manager.

Skills

Leadership

Supervisory experience

Communication

Organizational skills

Education

Associate's degree in Business/Finance/Accounting

Tools

FIS

LaserPro

OnBase

Abrigo

Job description

Pacific Staffing is recruiting a Loan Operations Assistant Manager for a well-established Sacramento based financial institution. Onsite in Sacramento, CA, the role oversees loan servicing across consumer, mortgage, and commercial portfolios.

You will lead supervision and staff development, ensure workflow efficiency, and collaborate with departments to maintain accurate, compliant processing and reporting. DOE position with a generous bonus potential.