Senior Loan Collections & Loss Mitigation Specialist

M&T Bank Corporation; Getzville (NY); On-site; USD 32,000 - 52,000; Full time

Job summary

M&T Bank Corporation in Getzville, NY is seeking a collections professional to manage delinquent loan accounts and coordinate loss mitigation efforts. You will contact borrowers, assess repayment options, and arrange repayment plans while ensuring regulatory compliance.

The role requires strong communication, analytical skills, and the ability to work independently in a team-oriented environment. Prior experience in banking collections is preferred.

Qualifications

• A combined 4 years’ higher education and/or work experience, including a minimum of 2 years’ relevant work experience.
• Working knowledge of word processing and spreadsheet software.
• Strong written and verbal communication skills.
• Detail oriented.
• Motivated, team player.
• Strong analytical ability and problem solving skills.
• Strong work ethic and ability to work independently.

Responsibilities

• Communicate with delinquent consumer, mortgage, and/or commercial loan accounts, including past due and high-risk relationships.
• Initiate calls to borrowers, assess repayment options, and arrange repayment plans within regulatory compliance.
• Perform skip tracing, collect and analyze financial information, review collateral value, and mitigate loss situations.
• Collaborate with internal partners, vendors, and management to determine strategies and meet service levels.
• Document all account activity and recommendations accurately.
• Provide on-the-job training for new employees and guide coworkers on complex issues.
• Stay informed on business and market trends to mitigate risk and reduce losses.
• Adhere to compliance and risk controls per company standards.

Skills

Word processing

Spreadsheets

Communication skills

Detail oriented

Team player

Analytical thinking

Problem solving

Education

Bachelor’s degree

Tools

M&T systems

Job description

M&T Bank Corporation in Getzville, NY is seeking a collections professional to manage delinquent loan accounts and coordinate loss mitigation efforts. You will contact borrowers, assess repayment options, and arrange repayment plans while ensuring regulatory compliance.

The role requires strong communication, analytical skills, and the ability to work independently in a team-oriented environment. Prior experience in banking collections is preferred.