Delinquency Outreach Specialist

M&T Bank Corporation; Getzville (NY); On-site; USD 26,000 - 43,000; Full time

Job summary

M&T Bank Corporation in Getzville, NY seeks a Collections Associate to contact delinquent borrowers, assess repayment options, and maintain compliant, respectful customer relationships. You will handle calls, document outcomes, and refer complex issues for escalation.

The role requires 1+ year of relevant experience, strong communication, and detail orientation. The position may involve routine collections workflows and collaboration with internal teams in a regulated banking environment.

Qualifications

• 2 years combined education/work experience preferred.
• Proficient with Word and Excel.
• Strong written and verbal communication skills.
• Detail oriented and able to work independently.
• Team player and motivated to resolve delinquencies.

Responsibilities

• Initiate contact with consumer borrowers in delinquency to collect past due payments and assess repayment options.
• Perform inbound and outbound calls to communicate repayment options and handle inquiries.
• Conduct account reviews on high-risk loans and escalate as needed with recommended actions.
• Use internal systems to manage accounts and ensure accurate processing and compliance.

Skills

Communication skills

Analytical ability

Problem solving

Attention to detail

Independent work

Education

Associate degree

2 years higher education or work experience

Tools

Microsoft Word

Microsoft Excel

Job description

M&T Bank Corporation in Getzville, NY seeks a Collections Associate to contact delinquent borrowers, assess repayment options, and maintain compliant, respectful customer relationships. You will handle calls, document outcomes, and refer complex issues for escalation.

The role requires 1+ year of relevant experience, strong communication, and detail orientation. The position may involve routine collections workflows and collaboration with internal teams in a regulated banking environment.