Delinquency Recovery Outreach Specialist

M&T Bank Corporation; Getzville (NY); On-site; USD 28,000 - 47,000; Full time

Job summary

M&T Bank in Getzville, New York is seeking a delinquency collections associate to contact borrowers, discuss repayment options, and resolve past due accounts. You will perform calls, document outcomes, and ensure compliance with applicable laws.

Responsibilities include analyzing loan documents, evaluating repayment plans, and escalating high-risk cases to supervisors. Join a team focused on risk reduction and customer service.

Qualifications

• 2 years of higher education and/or work experience
• Strong written and verbal communication
• Detail oriented and accurate
• Team player with proactive attitude
• Strong analytical ability and problem solving
• Ability to work independently

Responsibilities

• Initiate contact with delinquent consumers to collect past due payments and assess repayment options
• Perform inbound and outbound calls to communicate repayment options and handle inquiries
• Research high-risk loans and analyze financial statements to assess recovery likelihood
• Use internal systems to manage accounts and refer complex issues to supervisors
• Adhere to state and federal laws and internal controls and policies

Skills

Communication skills

Detail oriented

Team player

Analytical ability

Problem solving

Independent worker

Education

Two years higher education

Associate’s degree

Tools

Microsoft Word

Microsoft Excel

Job description

M&T Bank in Getzville, New York is seeking a delinquency collections associate to contact borrowers, discuss repayment options, and resolve past due accounts. You will perform calls, document outcomes, and ensure compliance with applicable laws.

Responsibilities include analyzing loan documents, evaluating repayment plans, and escalating high-risk cases to supervisors. Join a team focused on risk reduction and customer service.