Hybrid Delinquency Outreach Specialist II

M&T Bank Corporation; New York (NY); Ibrido; USD 26.000 - 43.000; Tempo pieno

Descrizione del lavoro

M&T Bank Corporation in Getzville, NY is seeking an Outreach Specialist II to engage with delinquent borrowers and help arrange repayment options. You will perform inbound and outbound calls, assess ability to repay, and coordinate with internal departments to resolve past-due loans under regulatory guidelines.

Ideal candidates have at least 2 years of education or related experience, strong communications, and the ability to work in a team environment.

Competenze

• 2 years of higher education and/or relevant work experience.
• Proficiency in word processing and spreadsheet software.
• Excellent written and verbal communication.
• Detail oriented with strong work ethic.

Mansioni

• Contact delinquent borrowers to collect past due payments and discuss repayments.
• Assess repayment options including plans or loan workouts.
• Make inbound and outbound calls and respond to inquiries.
• Refer customers to appropriate departments via warm transfers.
• Analyze accounts and escalate high-risk cases to management.
• Maintain compliance with state and federal laws and internal policies.

Conoscenze

Communication skills

Detail oriented

Analytical ability

Problem solving

Team player

Independent worker

Formazione

Associate’s degree

Higher education or equivalent experience

Strumenti

MS Word

MS Excel

Descrizione del lavoro

M&T Bank Corporation in Getzville, NY is seeking an Outreach Specialist II to engage with delinquent borrowers and help arrange repayment options. You will perform inbound and outbound calls, assess ability to repay, and coordinate with internal departments to resolve past-due loans under regulatory guidelines.

Ideal candidates have at least 2 years of education or related experience, strong communications, and the ability to work in a team environment.