Delinquency Resolution Outreach Specialist

M&T Bank Corporation; Getzville (NY); Sur place; USD 28 000 - 47 000; Plein temps

Résumé du poste

M&T Bank Corporation is seeking a qualified Collections Specialist in Getzville, NY to contact delinquent borrowers and assess repayment options. You will perform inbound and outbound calls, reference documentation, and coordinate with internal departments to resolve past due accounts while maintaining regulatory compliance.

Responsibilities include evaluating borrowers' ability to pay, offering repayment plans, documenting outcomes, and researching high-risk loans.

Qualifications

• A combined 2 years’ higher education and/or work experience, including a minimum of 1 year relevant work experience.
• Proficient in word processing and spreadsheet software.
• Strong written and verbal communication skills.
• Detail oriented.
• Motivated, team player.
• Strong analytical ability and problem solving skills.
• Strong work ethic and ability to work independently.

Responsabilités

• Initiate contact with consumer borrowers in delinquency to collect past due payments and assess repayment options.
• Evaluate documentation to determine ability to repay and identify solutions, such as repayment plans, loan workouts, or other options.
• Perform inbound and outbound calls to communicate repayment options and handle inquiries.
• Document all call outcomes accurately and ensure compliance with state-specific requirements.
• Conduct research and account reviews on high-risk loans to assess recovery likelihood.
• Identify high risk situations and escalate with recommended actions.
• Utilize internal systems to manage accounts and resolve issues.
• Understand workflows for account maintenance and corrections through resolution.

Connaissances

Communication skills

Detail oriented

Team player

Analytical thinking

Independent worker

Work ethic

Formation

Associate’s degree

Outils

Word processing software

Spreadsheet software

Description du poste

M&T Bank Corporation is seeking a qualified Collections Specialist in Getzville, NY to contact delinquent borrowers and assess repayment options. You will perform inbound and outbound calls, reference documentation, and coordinate with internal departments to resolve past due accounts while maintaining regulatory compliance.

Responsibilities include evaluating borrowers' ability to pay, offering repayment plans, documenting outcomes, and researching high-risk loans.