Senior LOA & Time & Attendance Operations Lead

The Boeing Company; Seattle (WA); On-site; USD 143,000 - 207,000; Full time

Job summary

The Boeing Company in Seattle/Mesa is seeking a Leave of Absence - Senior Manager to lead LOA and internal Time and Attendance operations. You will own operational oversight, performance management, and data integrity while guiding cross-functional partnerships to deliver excellent employee experiences.

The role focuses on driving improvements, vendor governance, and end-to-end process enhancements, including changes in systems and policies to support leave requirements and payroll accuracy.

Qualifications

• 10+ years of experience managing leave of absence or absence management.
• 5+ years of experience in benefits, compensation, and/or international HR operations.
• 5+ years of experience managing or leading people or teams.
• Experience addressing customer, internal, and employee escalations.
• Experience leading process evaluation and improvements.
• Experience in payroll and/or timekeeping.
• Experience with stakeholder management and translating business needs into technical requirements.

Responsibilities

• Provide operational accountability for leave services administered by third party administrator, including service quality, timeliness, accuracy, employee experience, and issue resolution.
• Lead vendor performance reviews, monitor service-level commitments, identify systemic problems, and drive corrective action plans.
• Coordinate complex escalations and significant service failures with third party administrator and internal stakeholders.
• Oversee accuracy of leave data, file feeds, and integrations with HR, Payroll, Benefits, and Time and Attendance systems.
• Partner with policy owners, Legal, HR, and Benefits to ensure operational practices support leave requirements and company policies.
• Drive improvements to employee communications, digital experiences, manager support, and self-service capabilities.
• Oversee operational readiness, testing, implementation, and stabilization of vendor, process, and technology changes.
• Maintain quality assurance, audit controls, risk monitoring, and issue-management processes.
• Lead internal Time and Attendance operations, including service delivery, team priorities, operational controls, and escalations.
• Oversee support for time entry, approvals, attendance and absence coding, corrections, and resolution of timekeeping issues within the team’s assigned scope.
• Coordinate with Payroll to support timely, accurate pay-related data and resolution of timekeeping exceptions.
• Establish performance metrics and quality controls for accuracy, transaction timeliness, backlog, and issue resolution.
• Lead root-cause analysis and improvements that reduce manual work, rework, and avoidable employee and manager effort.
• Support timekeeping system enhancements, testing, implementation, and post-launch stabilization.
• Define and monitor operational KPIs, service standards, and improvement priorities across both functions.

Skills

Leave of Absence management

Benefits operations

People leadership

Escalation management

Data integrity

Vendor governance

Education

Bachelor’s degree or equivalent

Job description

The Boeing Company in Seattle/Mesa is seeking a Leave of Absence - Senior Manager to lead LOA and internal Time and Attendance operations. You will own operational oversight, performance management, and data integrity while guiding cross-functional partnerships to deliver excellent employee experiences.

The role focuses on driving improvements, vendor governance, and end-to-end process enhancements, including changes in systems and policies to support leave requirements and payroll accuracy.