Senior Living Solutions Engineer - Strategic Demo Architect

ECP; Chicago (IL); On-site; USD 110,000 - 140,000; Full time

Job summary

ECP is seeking a Sales Engineer in the Chicago area to serve as a strategic technical advisor throughout the sales process. You will partner with Account Executives and the Director of Solutions Engineering to help senior living operators evaluate ECP's platform, understand complex workflows, and communicate how ECP improves clinical, operational, and financial outcomes.

The ideal candidate will engage executive stakeholders, tailor demonstrations to prospect goals, and connect ECP capabilities

Qualifications

• Experience in senior living, post-acute healthcare, or healthcare technology.
• Strong understanding of assisted living operations, clinical workflows, medication management, billing, or resident care.
• Exceptional presentation, communication, and executive facilitation skills.
• Ability to translate complex functionality into meaningful business value.
• Experience leading executive-level discussions with large, multi-site organizations.
• Highly collaborative and comfortable working across multiple departments.
• Strong written communication skills with experience completing RFPs, RFIs, and technical questionnaires.
• Self-starter who thrives in a fast-paced, high-growth environment.
• Passion for continuous learning and becoming a trusted advisor to both prospects and internal teams.
• Travel Expectations (estimated up to 25% on average)

Responsibilities

• Partner with Account Executives throughout the sales cycle to develop winning solution strategies.
• Lead highly customized product demonstrations that tell a compelling business and operational story.
• Consult with operators to understand complex workflows and recommend scalable solutions.
• Translate customer challenges into product capabilities and measurable business outcomes.
• Complete RFPs, RFIs, security questionnaires, and technical documentation.
• Serve as a liaison between Sales and Product by communicating market feedback, feature requests, and competitive intelligence.
• Keep the sales organization informed on new product functionality through enablement sessions, demo updates, and internal training.
• Develop and maintain demo environments, presentation materials, and solution playbooks.
• Support discovery sessions, technical deep dives, executive presentations, and proof-of-concept discussions.
• Collaborate with Product, Marketing, Customer Success, and Implementation to ensure consistent messaging and smooth customer transitions.
• Partner with the Director of Solutions Engineering to scale the organizational capabilities and refine sales motions.
• Develop scalable demo strategies, storytelling, and best practices.
• Assist with complex RFPs, RFIs, security reviews, and technical documentation.
• Provide structured field feedback to Product Management to influence roadmap priorities.
• Build and maintain demo environments and sales enablement resources.
• Coach and enable Account Executives on new functionality, competitive positioning, and solution selling.
• Identify opportunities to improve processes and help build the future of the Solutions Engineering organization.

Job description

ECP is seeking a Sales Engineer in the Chicago area to serve as a strategic technical advisor throughout the sales process. You will partner with Account Executives and the Director of Solutions Engineering to help senior living operators evaluate ECP's platform, understand complex workflows, and communicate how ECP improves clinical, operational, and financial outcomes.

The ideal candidate will engage executive stakeholders, tailor demonstrations to prospect goals, and connect ECP capabilities