Senior Living Solutions Engineer

ECP; Madison (WI); On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

Travel opportunities up to 25%

Job summary

ECP is seeking a Sales Engineer to serve as a strategic technical advisor throughout the sales process, partnering with Account Executives and the Director of Solutions Engineering to help senior living operators evaluate the platform.

The role requires storytelling at the executive level, translating complex workflows into measurable business value, and collaborating across Product, Marketing, Customer Success, and Implementation to ensure smooth transitions.

Qualifications

• Experience in senior living, post-acute healthcare, or healthcare technology.
• Understanding of assisted living operations, clinical workflows, medication management, billing, or resident care.
• Excellent presentation, communication, and executive facilitation skills.
• Ability to translate complex functionality into business value.
• Experience leading executive-level discussions with large, multi-site organizations.
• Collaborative, cross-departmental teamwork.
• Strong written communication with experience completing RFPs/RFIs/technical questionnaires.
• Self-starter in a fast-paced, high-growth environment.
• Commitment to continuous learning and trusted-advisor mindset.
• Up to 25% travel for customer meetings, executive demos, and onsite engagements.

Responsibilities

• Develop winning solution strategies with Account Executives.
• Lead highly customized product demonstrations that tell a compelling business and operational story.
• Consult with operators to understand complex workflows and recommend scalable solutions.
• Translate customer challenges into product capabilities and measurable business outcomes.
• Complete RFPs, RFIs, security questionnaires, and technical documentation.
• Serve as a liaison between Sales and Product by communicating market feedback, feature requests, and competitive intelligence.
• Keep the sales organization informed on new product functionality through enablement sessions, demo updates, and internal training.
• Develop and maintain demo environments, presentation materials, and solution playbooks.
• Support discovery sessions, technical deep dives, executive presentations, and proof-of-concept discussions.
• Collaborate with Product, Marketing, Customer Success, and Implementation to ensure consistent messaging and smooth customer transitions.
• Partner with the Director of Solutions Engineering to scale the organization and refine processes.

Skills

Executive engagement

Healthcare industry knowledge

Presentation skills

Collaboration

RFP/RFI experience

Written communication

Self-motivation

Learning mindset

Travel willingness

Job description

ECP is seeking a Sales Engineer to serve as a strategic technical advisor throughout the sales process, partnering with Account Executives and the Director of Solutions Engineering to help senior living operators evaluate the platform.

The role requires storytelling at the executive level, translating complex workflows into measurable business value, and collaborating across Product, Marketing, Customer Success, and Implementation to ensure smooth transitions.