Senior Living Sales Counselor

RoShay Services; Pennsylvania; On-site; USD 50,000 - 70,000; Full time

Job summary

RoShay Services in Pennsylvania seeks a Senior Living Sales Counselor to build trusting, resident-first relationships with older adults and their families. You will help them explore the right care and living options, from independent living to memory care, guiding families through the decision-making process with empathy and clear guidance.

You will follow up on leads, manage prospect communications to stay engaged, and coordinate with internal teammates to ensure a smooth transition and a

Qualifications

• Compassionate service mindset with strong integrity and respect.
• Excellent verbal and written communication skills.
• Active listening to assess needs and provide clear guidance.
• Collaborative approach with cross-team coordination.

Responsibilities

• Understand prospect needs and guide through levels of care: independent living, assisted living, memory care, skilled nursing.
• Explain services and support during visits and the decision-making process.
• Follow up on leads and manage prospect communications to maintain engagement.
• Coordinate with internal teammates to ensure a smooth transition and seamless experience for residents and families.

Skills

Compassionate service

Communication

Active listening

Team coordination

Job description

Role: Senior Living Sales Counselor

Build trusting, resident-first relationships with older adults and their families to help them find the right care and living options.

Key Responsibilities

• Understand each prospect’s needs and guide them through available levels of care: independent living, assisted living, memory care, and skilled nursing.
• Explain services and support residents and families during visits and the decision-making process.
• Follow up on leads and manage prospect communications to maintain engagement.
• Coordinate with internal teammates to ensure a smooth transition and a seamless experience.

Qualifications & Skills

• Compassionate, service-focused approach with a strong commitment to respect and integrity.
• Excellent communication and relationship-building skills.
• Ability to listen actively, assess needs, and provide clear, helpful guidance.
• Collaborative mindset and strong coordination skills across a team.