Senior Living Receptionist – Front Desk & Admin

Eden Senior Care, LLC; Crest Hill (IL); On-site; USD 21,000 - 37,000; Full time

Job summary

Willow Falls is seeking a Receptionist for a full-time, 30-hour workweek with rotating weekends to be the first point of contact for visitors and residents. The role includes greeting guests, managing a multi-line phone system, and supporting administrative tasks such as scheduling care conferences and managing AP tasks.

Ideal candidates have strong customer service, excellent communication, and solid organizational skills.

Qualifications

• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Excellent customer service and communication skills.
• Strong organizational and multitasking abilities.
• Previous experience as a receptionist in healthcare/long-term care preferred.
• Familiarity with multi-line phone systems.
• Ability to handle sensitive information with discretion.

Responsibilities

• Provide exceptional customer service by greeting all visitors and guests in a friendly and professional manner.
• Operate multi-line phone and paging systems, routing calls appropriately.
• Assist in scheduling staff to meet resident needs and regulatory requirements.
• Maintain accurate staffing records and ensure timely completion.
• Secure shift coverage for vacancies and time off requests.
• Maintain resident trust fund accounts with accuracy and confidentiality.
• Handle sensitive information with discretion and professionalism.
• Assist with administrative tasks including scanning, AP, and scheduling care conferences.

Skills

MS Office

Customer service

Communication

Organization

Multi-line phones

Job description

Willow Falls is seeking a Receptionist for a full-time, 30-hour workweek with rotating weekends to be the first point of contact for visitors and residents. The role includes greeting guests, managing a multi-line phone system, and supporting administrative tasks such as scheduling care conferences and managing AP tasks.

Ideal candidates have strong customer service, excellent communication, and solid organizational skills.