Office Assistant - Property Management & Resident Services

Ultipro; Los Angeles (CA); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off

Retirement savings plan

Employee assistance

Term life insurance

Voluntary supplemental life insurance

Job summary

RHF's Granada Gardens, a 169-unit affordable housing community for seniors, is seeking an Office Assistant to support the Property Manager and the site team with daily administrative operations. The role covers front desk duties, resident communications, data entry, and coordination of notices and events.

The ideal candidate will be detail-oriented, professional, and capable of handling confidential information, multitasking in a fast-paced environment, and providing strong customer service to

Qualifications

• High School diploma or equivalent required; some college or administrative coursework preferred.
• Minimum of 2 years of experience in an administrative role, preferably in property management, senior living, or affordable housing.
• Strong organizational and time management skills, with the ability to multitask and prioritize in a fast-paced environment.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and property management software (e.g., Yardi, RealPage) is a plus.
• Ability to maintain a high level of confidentiality and professionalism in all interactions.
• Strong customer service orientation with the ability to interact with seniors and residents from diverse backgrounds.

Responsibilities

• Assist the Property Manager in maintaining files, reports, and resident records in an organized and confidential manner.
• Manage incoming phone calls, emails, and mail, directing inquiries to the appropriate department or staff member.
• Schedule appointments and coordinate meetings as necessary for property management.
• Assist in the preparation and distribution of notices, newsletters, and other communications for residents.
• Perform data entry, including updating tenant information and processing work orders.
• Serve as the first point of contact for residents, guests, and vendors by welcoming and assisting them in a friendly and professional manner.
• Address general inquiries from residents and visitors, ensuring a high standard of customer service is always maintained.
• Assist with resident requests, providing appropriate resources or escalating issues to the Property Manager.
• Maintain the cleanliness and organization of the office, ensuring supplies are stocked and equipment is functioning properly.
• Prepare reports, forms, and other documents as directed by the Property Manager.
• Assist with organizing community events or resident activities, including managing event logistics.
• Manage filing systems, both physical and digital, ensuring all documentation is properly labeled and stored.
• Assist with processing rental applications, certifications, and recertifications, ensuring documentation meets HUD and RHF policies.
• Help track tenant lease agreements and other related documentation, ensuring deadlines and compliance requirements are met.
• Prepare and submit routine property reports to the Property Manager and RHF headquarters as needed.
• Provide general clerical support for special projects or additional tasks assigned by the Property Manager.
• Assist in the coordination of maintenance requests and follow up on the status of work orders.
• Perform any other duties that support the efficient functioning of Granada Gardens.

Skills

Organizational skills

Time management

Verbal communication

Written communication

Education

High School diploma

Some college coursework

Tools

Yardi

RealPage

Microsoft Office

Job description

RHF's Granada Gardens, a 169-unit affordable housing community for seniors, is seeking an Office Assistant to support the Property Manager and the site team with daily administrative operations. The role covers front desk duties, resident communications, data entry, and coordination of notices and events.

The ideal candidate will be detail-oriented, professional, and capable of handling confidential information, multitasking in a fast-paced environment, and providing strong customer service to