Resident Services & Advocacy Coordinator

RHF Management, Inc.; Pasadena (CA); On-site; USD 36,000 - 37,000; Full time

Benefits offered by this job

Paid holidays

Paid vacation

Sick leave

Retirement plan

FSA & HSA

Incentive pay

Employee assistance

Life insurance

Voluntary life insurance

Job summary

Retirement Housing Foundation (RHF) seeks a Service Coordinator to support residents at Pilgrim Tower East in Pasadena, CA. You will assess needs, connect residents with community resources, coordinate services, and implement programs to promote health, wellness, independence, and quality of life.

The ideal candidate will be compassionate, organized, and capable of building relationships with residents, service providers, and community partners.

Qualifications

• Bachelor's degree in Gerontology, Human Services, Social Work, Psychology, Sociology, or a related field is preferred.
• Ability to speak, read, and write Chinese is preferred.
• Relevant work experience supporting older adults or individuals with disabilities will be considered.
• Knowledge of supportive services and community resources for older adults.
• Strong advocacy, problem-solving, communication, and interpersonal skills.
• Ability to maintain confidentiality and demonstrate sound ethical judgment.
• Ability to work effectively with residents, staff, service providers, and community partners.
• Strong organizational and time-management skills with the ability to work independently.
• Proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook.

Responsibilities

• Assess resident needs and connect residents with appropriate social, health, wellness, and community resources.
• Provide referrals, support, and advocacy while promoting resident independence and self-advocacy.
• Provide information and assistance during crisis situations and conflict resolution.
• Build relationships with community agencies and service providers to expand resources available to residents.
• Coordinate and monitor resident referrals, follow up on services, and maintain a current directory of community resources.
• Develop and coordinate educational, health, and wellness programs based on resident needs.
• Serve as a liaison between residents, management, staff, and community service providers.
• Maintain accurate and confidential records of resident interactions, referrals, and services.
• Prepare daily and monthly reports related to resident services and activities.
• Perform other duties as assigned in support of RHF's mission and the needs of the community.

Job description

Retirement Housing Foundation (RHF) seeks a Service Coordinator to support residents at Pilgrim Tower East in Pasadena, CA. You will assess needs, connect residents with community resources, coordinate services, and implement programs to promote health, wellness, independence, and quality of life.

The ideal candidate will be compassionate, organized, and capable of building relationships with residents, service providers, and community partners.