Senior Living Move-In Experience Coordinator

Jackson Creek Senior Living; Englewood (CO); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Birthday & anniversary PTO

Tuition Assistance

Double pay on holidays

PTO accrual on DAY 1

Referral Bonus

Free meal during shift

Loyalty Incentive

Employee Recognition Program

Discounts through Verizon and AT&T

Pay Advance Program

Medical and Prescription DrugInsurance

Job summary

Dial in Englewood, CO is seeking a Move In Coordinator to ensure smooth transitions for new residents and their families. You will be the primary contact during move-in, coordinating across departments to prepare apartments and complete all required documentation and assessments.

Responsibilities include managing communications with leads and residents, arranging welcome experiences, coordinating with nursing for admission orders, and guiding new residents through the community.

Qualifications

• High School diploma or GED.
• 2+ years experience in senior living, hospitality, or customer service.
• Experience overseeing move in processes.

Responsibilities

• Serve as main point of contact for new residents and families through move in and transition period.
• Coordinate logistics and apartment readiness with key departments.
• Ensure all required documentation, agreements, and assessments are completed by established deadlines.
• Prepare welcome and organize personalized move in experiences.
• Work with the Director of Nursing to ensure admission orders are completed.
• Work with moving companies and families to assist the move-in process.
• Orient new residents and families to the community, following up regularly for a specific period of time to ensure satisfaction and address concerns.
• Support occupancy goals by assisting with tours, community events, prospect inquiries and communication, and executing the community’s sales and marketing plan.
• Assist with maintaining the lead database with accurate, timely updates for prospects and referral contacts.
• Assist with editing and maintaining resident handbook.
• Develop and/or maintain the community’s welcome committee for new residents.
• Other duties as assigned

Skills

Interpersonal skills

Customer service

Organizational skills

Multi-tasking

CRM knowledge

Education

High School diploma or GED

Tools

CRM systems

Job description

Dial in Englewood, CO is seeking a Move In Coordinator to ensure smooth transitions for new residents and their families. You will be the primary contact during move-in, coordinating across departments to prepare apartments and complete all required documentation and assessments.

Responsibilities include managing communications with leads and residents, arranging welcome experiences, coordinating with nursing for admission orders, and guiding new residents through the community.